eCommerce & SaaS
Why Your Softphone and Your CRM Should Finally Work as One
Your phone and your CRM have always been two separate tools. You take a call in one, then type up what happened in the o
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John William
@johnw077
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eCommerce & SaaS
How Call Centers Are Using AI to Serve Customers in Every Language
Quick version: The hardest problem in a multilingual call center has always been simple to state: what happens when an a
Artificial Intelligence
AI Softphone or Traditional Softphone: Which One Should Your Business Choose?
Quick Summary: If your business deals with different languages, reviews calls, or needs searchable records, an AI softph
Technology
What Changes When Your Softphone Starts Understanding Your Calls
For a long time, picking a softphone came down to comparing much the same product from one vendor to the next. Whose cal