Finance
Can AI Prove Its Value Before You Hire More Collectors?
Hiring has a visible output.Add ten collectors and an organization can count ten new employees. Their salaries, training
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Adam Parks
@receivablespodcast
Adam Parks has become a voice for the accounts receivables industry. With almost 20 years working in debt portfolio purchasing, debt sales, consulting, and technology systems, Adam now produces industry news hosting hundreds of Receivables Podcasts and manages branding, websites, and marketing for over 100 companies within the industry.
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Finance
Hiring More Collectors is no Longer the Default Growth Strategy
For decades, capacity in debt collection followed fairly simple arithmetic. More accounts required more calls. More call
Finance
AI Is Scaling Faster Than Traditional Monitoring
Artificial intelligence has moved well beyond isolated experimentation.McKinsey's 2025 global AI research found that 88%
Finance
Bereavement Care in Debt Collection Needs a Human Touch
Automation is often sold with fewer manual processes, more self-service, faster interactions, and lower operating costs.
Finance
Customer Experience in Debt Collection Doesn't End at Death
A customer's death completes a life. It does not automatically close every financial relationship attached to it.Account
Finance
The Hidden Revenue Leak After Debt Judgments
A judgment is not a recovery; it is an opportunity to recover. That distinction could become increasingly important for
Finance
How Consumers Verify a Collection Agency Before Responding
Consumers reported losing more than $12.5 billion to fraud in 2024, a 25% increase from the previous year, according to
Finance
Debt Collection Strategy: When Willingness Isn’t Enough
U.S. student loan debt stood at $1.66 trillion in the first quarter of 2026, while 10.3% of balances were 90 or more day
Finance
Debt Collection Licensing: The Hidden M&A Value Driver
A collection agency may have strong revenue, valuable client relationships, experienced leadership, and significant grow
Finance
The Hidden Recovery Potential Inside Dormant Portfolios
Collection organizations routinely reach a point where an account appears to have exhausted its immediate recovery poten
Finance
Operational Efficiency vs. Cost Reduction: Why Leaders Need a New AI Mindset
Artificial intelligence has quickly moved from innovation labs into boardroom discussions. According to McKinsey's&
Finance
Why AI Audit Trails Matter for Responsible AI in Collections
Artificial intelligence is reshaping nearly every aspect of financial services. According to IBM's Global AI Adoption In
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