I have been on a long and winding road, studying organizations from the inside out…across industries, organizational size and type…watching the people, processes, policies…the frustration, miscommunication, misrepresentation, and misery in the individual lives that make up organizations. What struck me each and every time was that no matter how steeped in data, how intellectually framed, decisions are based in an individual’s emotional belief system. Just watch the news—you get it now.