Travel spending is on the rise and expected to reach $12 trillion (USD) accounting for 9.9% of the world’s GDP. Year over year, the travel category’s growth rate of 3.2% has outpaced the wider economy at 2.4%. With global lock-downs far off in the rearview mirror, the travel business robust forecast provides significant opportunities for travel businesses. Capitalizing on the increasing volume and traffic is wholly dependent on who services the customer, or in this case, guest or client. The digital age has also created new opportunities for marketing and building brand presence but can be a double edged sword if guests and clients expectations are not met. As travel continues to grow, so does the marketplace and differentiating from the crowded marketplace will come down to brand reputation and experiences. At the core of that is how well the front-line teams are trained and if they have the necessary skills and organizational habits to truly maximize each and every interaction. hospit-AI-lity is an advanced travel training platform that addresses 2 main concerns from travel businesses:
- Maintaining consistently exceptional guest and client experiences
- Driving revenue with each interaction
New hires, existing workers, travel workers and travel agents can be trained and upskilled faster and more effectively to maximize those valuable guest and client interactions while working more efficiently, positively impacting costs and the organization’s bottom line.
Travel is a People Business
The key facet in travel are travelers themselves. People who travel are the core engine that powers the business and in many ways, can make or break any travel business. While travel has recovered past pre-pandemic levels, hiring, training and retaining travel workers still remains a challenge in the industry. Poor transition and onboarding processes lends itself to the high attrition rate in the travel provider space. Gaps along the front-lines will negatively impact guest and client experiences and adversely affect brand reputation and most importantly, the bottom line. Lack of training and skills development can be detrimental to travel providers and travel agencies as those individual interactions are key factors in positive business growth. Less than elevated experiences alter guest and client perceptions and will affect overall public perception as word of mouth marketing is amplified in the digital age. Having a skilled and capable front-line team is crucial for both travel providers and travel agencies when people power the entire business eco-system.
Driving the Bottom Line
Eliminating service and quality gaps along front-line teams is a priority for travel businesses and taking interactions to the next level is a key factor in increasing revenue and profitability. Global travel volumes continue on the path to growth and this creates new opportunities for travel providers and travel agencies to maximize each interaction to drive revenue and elevate the overall experience. By using advanced communication skills and proven organizational habits, front-line travel workers can have deeper conversations and build stronger relationships with guests and clients, while performing at a high level of efficiency and accuracy. Travel workers within the resort and accommodation sphere can increase the value of stays with better engagement while travel agents can sell more when connecting with their clients. In the highly competitive travel marketplace, elevating interactions and experiences can be the differentiator for travel brands and those efforts will yield benefits in productivity and most importantly, profitability.
Next Level Training, Next Level Benefits
Faster and more effective travel training is the current challenge facing the industry and TTS has created the hospit-AI-lity training platform to help businesses achieve stronger results. WALT, the AI powered coach is at the core of the platform and delivers training, skills and custom content in real time and in the field. WALT’s own training resources can be updated and upgraded with brand and job specific content, ensuring metrics and service priorities are met. In addition to training, WALT provides feedback, evaluations and continuing support to new hires and existing workers. hospit-AI-lity trains travel workers, travel agents, new employees and existing workers that are changing roles or are upskilling. The Base Training Package delivers essential and advanced communication and interaction techniques including organizational and productivity habits that are logical, achievable and drive overall performance. WALT supports workers through their learning process with dynamic learning paces, knowledge checks and post module evaluations and feedback. Delivered on tablets or smartphones, access to WALT and the learning environment is convenient and promotes comprehension of material presented.
hospit-AI-lity Delivers More Effective Travel Training
Travel is a fast paced business and travel businesses cannot afford to have gaps in service and quality in guest and client facing teams. Faster and more effective training gives travel workers and travel agents skills and habits they need to maximize each and every interaction to drive revenue and extend marketing opportunities. hospit-AI-lity is a next generation travel training platform that delivers content and skills using the latest AI frameworks for a better user experience. The platform’s AI coach WALT, stands for Worker Augmented Localized Trainer and guides the worker through key guest and client service skills, provides evaluations and ongoing support for new hires and existing workers. Currently in the 2nd generation, WALT 2.0 is available for trial while WALT 3.0 will be available in late October / 2026. The third version of WALT will provide the gateway to deployment and production versions of the technology. Visit the Evaluation Portal to interact with the latest version of WALT and share your feedback: https://traveltechnologysolutions.net/EvalPortal/
