What is Cloud-Based VoIP Phone Service?
A question that is frequently asked is what is a cloud-based VoIP phone service? Although it has become popular these days, there are still several businesses that are stuck using traditional phone systems. The latter phone systems cost a lot and do little. Many businesses today are therefore switching from traditional phone systems to cloud-based VoIP phone systems.
So what is a cloud-based VoIP phone service? What are the advantages of a cloud-based VoIP phone system and why should you move your business to this system? This article will give you all the answers you need.
Cloud-Based VoIP phone service enables a company to receive or make phone calls with the help of the internet.
Cloud-based VoIP (voice over internet protocol) phone system is a web-based technology that enables you to receive inbound calls and make outbound calls. It is also known as cloud telephony, VoIP phone system, hosted VoIP, Business VoIP, Cloud PBX, softphone, etc. It is different from the traditional landline phone systems that are not web or internet-based. There are many benefits offered by it. That is why cloud-based VoIP phone systems are looking like the best choice for businesses, irrespective of the size.
What are the Benefits of a Cloud-Based VoIP Phone System?
Thousands of businesses be it small scale or large scale are enjoying the many benefits of cloud-based VoIP phone systems. For those who are unaware of these benefits, it is time to know them. We have curated a list of these benefits below;
Cuts Down Operational Costs & is Affordable
The major advantage of a cloud-based VoIP phone system is that it cuts down operational costs (reduces the phone bills up to 60%) and is also cheaper than traditional phone systems (since it does not require any hardware and installation, maintenance, etc).
Delivers Excellent Customer Service
Cloud-based VoIP phone systems deliver excellent customer service through IVR/interactive voice response. IVR allows you to have a virtual receptionist or an auto attendant. With a virtual receptionist, businesses can handle huge call volumes, and can route calls efficiently, improving customer service to a great extent.
Supports Remote Work and Mobility
The epidemic has changed the work atmosphere to a remote one. Cloud-based VoIP phone system supports remote work easily. Traditional phone systems can never support remote work. All you need with a cloud-based VoIP phone system is a broadband internet connection.
Additionally, a cloud-based VoIP phone system supports mobility, i.e. it allows you to access your business communication through mobile. It is portable that can be beneficial for small and medium enterprises with teams in different locations. Traditional phone systems can never support mobility.
Easy to Scale Up
Cloud-based VoIP phone systems can be scaled up as per your business growth. This means that you can easily add more extensions, numbers, and agents when your business expands. There is no need to purchase extra hardware or software to scale it up.
Ample and Strong Features
Cloud-based VoIP phone systems provide ample features each of which plays a significant role in business communication. The many features include caller ID, virtual numbers, contact lists, voicemail, advanced call forwarding, automatic call recording, one-click conference calls, multi-level auto attendants, call analytics and logs, etc. You can also integrate your cloud-based VoIP phone system with CRM or accounting software.
Conclusion
Apart from all the above benefits offered, cloud-based VoIP phone systems provide data security and encryption particularly when businesses face cyber-attacks, a risk that you can’t afford to take. All you need is the right cloud-based VoIP phone service provider or cloud telephony provider to take care of your business and Office24by7 is here to do that. Contact us at 91 7097171717 or drop an email at sales@office24by7.com today.
