What Do You Exactly Mean By Hosted Pbx?
Hosted PBX solutions have become increasingly popular as businesses adopt technology to streamline operations and improve communication. But what exactly is a hosted PBX, and what types and functions are available? This article will overview hosted PBX solutions, their types, operations, and requirements.
What Is Hosted Pbx?
A hosted PBX, or Private Branch Exchange, is a cloud-based phone system providing businesses with a virtual network to handle incoming and outgoing calls. A hosted PBX solution is managed and maintained by a third-party provider, eliminating the need for companies to invest in costly hardware and software.
A hosted PBX solution allows businesses to access advanced telephony features such as call routing, voicemail, call recording, and automated attendants without needing on-premises hardware or software. A hosted PBX solution is also scalable, making it ideal for businesses of all sizes.
Types Of Hosted Pbx Solutions
Several hosted PBX solutions are available, each with its features and pricing. The most common types of hosted PBX solutions include:
1. Free PBX
Free PBX is open-source software that can be downloaded and installed on a server. Free PBX offers many features, including call recording, voicemail, and call routing. Although Free PBX is free, businesses must invest in hardware and software to run the system.
2. Free IP PBX
Free IP PBX is similar to Free PBX but is designed to work with IP telephones. Free IP PBX offers many features, including call routing, voicemail, and call recording. Like Free PBX, businesses must invest in hardware and software to run the system.
3. Hosted PBX
Hosted PBX is a cloud-based phone system managed and maintained by a third-party provider. Hosted PBX offers a range of features, including call routing, voicemail, and automated attendants. Hosted PBX is scalable, making it ideal for businesses of all sizes.
Functions Of Hosted Pbx Solutions
Hosted PBX solutions offer a range of functions that businesses can use to improve their communication and customer service. The most common tasks of hosted PBX solutions include:
1. Call Routing
Call routing allows businesses to route incoming calls to the most appropriate agent or else department based on location, language, or time of day.
2. Voicemail
Voicemail allows callers to leave a message when an agent is not available. Hosted PBX solutions can provide voicemail features such as transcription, email notifications, and message storage.
3. Call Recording
A call recording allows businesses to record and store calls for quality assurance and training.
4. Automated Attendants
Automated attendants are:
- Virtual assistants handle incoming calls.
- Providing callers with information.
- Routing them to the appropriate agent or department
5. Conferencing
Conferencing allows businesses to conduct audio and video meetings with multiple participants.
Requirements For Hosted Pbx Solutions
To use a hosted PBX solution, businesses must have a reliable internet connection and a compatible device such as a desktop phone or softphone. Softphones are software applications installed on computers, tablets, or mobile phones to make and receive calls.
Businesses must also choose a hosted PBX provider that meets their specific needs. When choosing a hosted PBX provider, factors include pricing, features, customer support, and scalability.
Best Hosted Pbx Options
Several hosted PBX options are available, each with features and benefits. Here are some of the best hosted PBX options for businesses:
FreePBX
FreePBX is an open-source PBX solution that offers businesses a cost-effective and flexible solution. FreePBX offers several features, including auto-attendant, call recording, and conference calling. FreePBX also provides integration with third-party applications such as Salesforce and Microsoft Teams.
RingCentral
RingCentral is a popular hosted PBX solution that offers businesses a comprehensive communication solution. RingCentral offers several features, including auto-attendant, call recording, and voicemail. RingCentral also integrates with several business applications such as Salesforce, Microsoft Teams, and G Suite.
Aavaz
The leading supplier of contact center solutions is Aavaz. With upgrade routes for tomorrow’s needs, Aavaz call center suite offers solutions and services to meet your calling and other customer touchpoint demands today. The strength of Aavaz lies in its adaptability, from an on-premise solution to a fully dispersed workforce, from one person to thousands of calls per hour. For you, there is an Aavaz.
Conclusion
In conclusion, Hosted PBX (Private Branch Exchange) is a modern cloud-based phone system that provides various advanced calling features and benefits for businesses of all sizes. It allows companies to manage their phone systems more efficiently and cost-effectively while improving communication capabilities.
With Hosted PBX, businesses no longer have to invest in expensive equipment or hire dedicated IT staff to maintain their phone systems. Instead, they can rely on a third-party service provider to handle all aspects of the phone system, including maintenance, upgrades, and security.
Furthermore, Hosted PBX offers a range of advanced features that can enhance a company’s communication capabilities, such as virtual receptionists, call forwarding, voicemail-to-email, and many more. These features enable businesses to streamline communication processes, improve customer service, and boost productivity.