What are the Many Benefits Offered By Call Forwarding To Your Business?
While maintaining a high level of customer service, call forwarding allows your team to be flexible. Using our smartphones to make and receive business calls has forever changed the way we do business. Modern technology has made modern workers no longer tied to their desks to wait for calls. There is no need to miss a single call while traveling from home to the office, or anywhere else around town – at least in theory. However, landlines still play an important role in business communications.
Because official calls are still routed through dedicated office lines, many business owners find themselves caught in a dilemma: cell phones are indeed useful, but only if call centers can forward calls to them. Call center software’s call forwarding service ensures that all incoming calls are handled with professionalism and efficiency by qualified representatives.
So do you know what call forwarding is? Why would your business benefit from it? You will get to know answers to these questions by reading this article.
Call Forwarding – What Is It?
It is a feature in call center software that allows incoming calls to be forwarded to a different number. Call forwarding is enabled on a user’s phone, and it will remain in place until you disable it, so you can forward all calls to a different phone as often as you wish.
When you go on vacation and need your business phone calls forwarded to your colleague who is covering for you during your absence, call forwarding is the answer. Customers will still be able to reach you by dialing your phone number, but instead of being connected to your voicemail, they will reach your colleague’s phone. Once you get back to work at the office, simply turn the service off so that you can get back to work.
Call forwarding can be simplified to this form. For offices and staff with busy schedules, it’s a useful tool for communication.
A call forwarding answering service helps you handle your telephone when your phone is forwarded to them. Your business is presented professionally and no calls are missed. Call forwarding services are used by companies to improve productivity, streamline communications, and even improve customer experience.
During times of high call volume, call forwarding is also helpful. A call forwarding answering service can assist you if you anticipate a higher than average volume of calls.
Benefits Offered by Call Forwarding to Your Business
A cloud phone system feature often overlooked by businesses is call forwarding. Using it you can streamline your incoming calls and minimize missed calls regardless of whether your organization is a startup, small business, or large corporation. In several ways, call forwarding can benefit your business:
- Don’t Miss A Call That Matters
The only option for answering business calls before mobile phones and VoIP phones existed was a landline in the office. A person’s business number would go to voicemail if they aren’t available in the office on a particular day.
The advent of softphones has thankfully made it easier to keep in touch even when you are away from your office desk with features such as call forwarding. You can forward calls to a mobile or home number so your employees won’t miss any important calls when they leave the office.
- Make Sure You Are Always Connected
You and your team can stay in touch wherever you are with call forwarding. As remote work increases and more and more employees travel for work, employees must have their work phones with them. Others prefer to have incoming business calls forwarded to their mobile numbers so that they will not need to use data while they are out and about. Some prefer to answer work calls directly via their business phone apps, while others prefer to have incoming calls forwarded to their mobile numbers. If your team uses call forwarding, they can receive important calls on their mobile phones, even if they are not connected to the internet.
- Enhance Customer Service
You can forward calls from different local numbers to the main line in addition to forwarding calls from your office number to your mobile number. Say, for instance, that you run a home office but conduct business in multiple regions. The customer can dial a local number to reach their familiar area code, and they can then all connect to your business’s main number so you won’t miss calls.
- Maintain a Professional Appearance
You will not be able to tell the difference between having call-forwarding and not having it from the perspective of the client. You will, however, be appreciated for being there for them whenever they need you.
Providing your customers with multiple phone numbers to contact you is unprofessional and inconvenient. The benefit of call forwarding is that your customers will always be able to contact you with a business number even if you are answering on your phone.
- Regulations for the after-hours
You no longer have to worry about answering calls outside of your regular business hours since call forwarding eliminates this problem. Calls can be forwarded based on your company’s operating hours and then routed to an answering service afterward, so that your customers’ needs are promptly met.
Conclusion
Business call forwarding is a powerful tool that many companies are turning to – it’s easy to see why. Mobility becomes even more important as more companies move to remote work. Employees scattering into the wind makes managing them even more difficult. You can always reach your team with call forwarding.
Cloud telephony software like Office24by has built-in call forwarding functionality that makes running your business easier. Would you like to know how call forwarding can help your business? We can be reached at 91 7097171717 or you can email us at sales@office24by7.com.
0
