Tracking Your Field Staff’s Day to Day Activity Is Effortless with Workforce Management Software
The field service sector is estimated to be worth at least $3 billion in 2020, placing it in the ranks of the most profitable industries today. But managing field services is no walk in the park. There are so many moving parts involved in managing a service team or fleet, fulfilling customer requests, organizing appointments, and arranging dispatches—and any mistake can lead to expensive delays and customer dissatisfaction. Field workforce management is truly one of the most time-consuming tasks in any business, involving processes and procedures that are difficult to handle manually.
Workforce management isn’t just about scheduling appointments—it’s also means making real-time adjustments, managing staff, and staying on top of goals to increase productivity. Failure to do any of these tasks properly can result in large losses for the business, especially in profits and precious time loss.
The good news is that workforce management software makes these tasks so much easier to accomplish. A well-developed program can improve your staff performance manifold, leading to maximized productivity and improved customer experience.
But what exactly is workforce management software capable of? It can do almost everything—from scheduling and dispatching orders to real-time order tracking. On top of that, you can use the program to manage your inventory, customers, fleets, and work orders with little to no effort.
How else can workforce management software programs make field staff tracking easier? Here are a few examples of how to apply them in real-world situations:
- Automatic job assignments Field technicians handle numerous job orders daily, and it can be challenging for them to keep track of every single part and tool they need. Management software allows you to assign jobs automatically, complete with a description, location, time, and inventory to prevent miscommunication.
- Appointment alerts Does your field staff tend to miss their schedules? Workforce management software eliminates this issue with real-time notifications and automatic schedule alerts, allowing you to achieve 100% customer satisfaction.
Additionally, these software programs are built with additional functions such as reservation and optimization, project management, and invoices and approvals. All these features work together to make field staff tracking much more effortless and optimized on your part.
About the Author:
Ducont Systems FZ LLC is a global technology integrator and IT solutions provider that simplifies digital transformation and induces digital capabilities. We have diversified clientele in various industries including Banking, Insurance, Telecom, E-Governance, Consumer Electronics, Manufacturing, and Utilities & Logistics. We have expertise in Mobile banking solutions, Field service management solutions, Enterprise mobility solutions, and Microsoft and IBM solutions.