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Total quality management (TQM) discovers a management system wherein a company arrives at organizational advancement through a commitment to customer requirements. A company can only meet those requirements when it empowers every employee in every function to maintain high standards and work for continuous improvement. Total quality management is that the precursor of the many quality management systems, like six letters of the alphabet, Lean, and ISO.
TQM is a company-wide initiative to involve everyone in doing the first time right for the customer.
Do things right, the first time and every time.
TQM Principles
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Customer Satisfaction
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Employee Commitment
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Fact-Based Decision Making
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Effective Communications
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Strategic Thinking
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Integrated System
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Process-Approach
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Continuous Improvement
Roots of TQM
The roots of the principles and pattern of TQM extend back to the first 20th century and Frederick Taylor’s Principles of Scientific Management that advocated an even method of executing tasks and inspecting finished work to foreclose defective products from departing the shop. Advance innovation came in the 1920s with Walter Shewhart’s expansion of statistical process controls, which one could apply at any point in the production process to forecast quality levels. It was Shewhart who formulated the control chart which is used today.
During the 20s and 30s, Shewhart’s friend and mentee, William Deming, built-up statistical process control theories that he would eventually use to help the US Census department in the early 1940s. This was the beginning use of statistical process control in a non-manufacturing field