Cloud telephony is the invention that provides a customized and completely automated call management system with trouble-free implementation. It comes without hardware installations and minimal human intervention. You will get organized immediately after switching to it. Cloud telephony services come with innovative attributes such as remote telephony, real-time screens, and automated analytics.

The Attributes of Cloud Telephony Services are:

1. Cloud Telephony Integrations:

API (Application programming interface) integrations are one of the best features of cloud telephony solutions. Performing business operations would become quite complex on different platforms regarding lead information, maintaining customer calls, support tickets, and so on. Creating a standalone interface and integrating all the customer information for access is the only solution. Explicit APIs make your phone system look like a simple affair after integrating across channels. To display the information for agents in the form of pop-up APIs can pull the information from CRM, ERP, Help Desk, or other tools. It can transfer the required call details, call analytics, and call records to other applications with ease. Ensures no loss of information during the transition.

2. Stand-Alone Business Number:

Cloud telephony operates through a virtual number that can be charted with numerous phone numbers or devices. This plain number of a mobile, landline and toll-free format will permit you to get multiple calls, automated call responses, view call details, etc. even if your business work from various locations, branches, and departments, this telephonic system allows you to get customer calls from any gadget and can dispel to any gadget without a desk. You can even hide the customer number and create one profile for your business.

3. IVRS (Interactive Voice Response System) :

For easy management of all inbound calls, we require IVRS. It permits customers to connect one-on-one, corresponding with an automated voice configuration and DTMF inputs. By that, callers are equipped to course themselves through an intelligent routing system based on their comforts.

4. Dialers:

There are three types of dialers. They are preview, progressive and predictive dialers. Regarding automation, the dialing process dialers are pioneer objects. Automated dialers, such as progressive and predictive dialers, automatically dial numbers from a contact list when a contact list is uploaded, looping in agents for a conversation. The former progresses the calls one after another, while the latter allows you to set a call ratio.

5. Call Analytics:

Effective data is the only way to grow your business and succeed in it.

With the help of that data, you can see where you need to improve and what areas you are thriving in. The information from all the phone calls members of your organization make can be grabbed with the help of phone analytics. It permits you to examine, measure, collect and report on-call data. To learn more about the caller’s journey and various call insights, phone call data helps you a lot. Through the call, analytics businesses can gather key metrics. To determine the call source to see which campaigns are successful, you need to track certain key performance indicators. This data can also help businesses optimize their ROI.

6. Agent CTI (Computer Telephony Integrations):

Cloud telephony solutions are easy to use. One of the important attributes is that for performing outbound calls it comes with an integrated dialer. The user-friendly web interface allows its users to work and perform all the activities without leaving the platform. Agent CTI is armed to draft emails, send SMS, follow up schedule, receive an incoming call, click to dial an outbound, write comments, and update call status. To manage active calls and keep up call logs this interface helps indeed.

7. Click to Call:

On your business website or mobile app, click to call is the ability to embed a simple ‘call us now’ button directly on those platforms.

As the name defines, clicking this button would simply connect users directly to a phone call with your business representative. Mobile users need a way to simply and easily engage your organization in a call while they’re browsing your website or mobile app. This is the idea behind it.

Opening up simple communication and navigation is the only way to remove ‘friction’ as much as possible from the customer experience.

Conclusion:

To conclude, office24by7 is one of the leading and best cloud telephony services in India. We lend you our services in moving your communication system towards cloud telephony. Moving to cloud telephony is not only a smart move but must to stay ahead of the competition and for adapting to the current remote work culture.

Top 7 Attributes of cloud telephony solutions: