Steps to Perform when QuickBooks Multi-User Mode not Working

ByAllan Ramsay
Steps_to_Perform_when_QuickBooks_Multi-User_Mode_not_Working_50

The QuickBooks multi-user feature is inbuilt into the application to allow users to access their data files from different workstations. This feature can be accessed by activating the multi-user mode on the server PC and running your data files. But sometimes, there can be issues in the hosting mode that can lead to the QuickBooks multi-user mode not working error. If you are unable to run QuickBooks in multi-user mode, you can read this article till the end to terminate it.

You can reach out to us at 1-855-856-0042 to get assistance from our team of QB professionals in case you are unable to address the error code on your own.

Possible Triggers for the QuickBooks Multi-user Not Syncing Issue

If QuickBooks keeps opening in single-user mode, the following common factors might be responsible –

  1. QuickBooks is not installed on the server PC, which is causing issues while accessing the data file on the workstations.
  2. Some anti-virus software or Windows firewall is causing an obstruction, which is affecting QuickBooks’ functions.
  3. Essential QB services to run the multi-user mode, like the server manager, are not running correctly or might be damaged.
  4. The hosting settings in your QB Desktop are not correctly set, and you need to perform a reconfiguration.
  5. There are issues with the DNS settings, and the DNS might be corrupted or damaged.

Recommended to read: How to fix QuickBooks keeps crashing error

Resolving Steps for the QuickBooks Cannot Switch to Multi-User Mode Issue

If QuickBooks freezes when switching to multi-user mode, you can use the steps given below to easily resolve it –

Step 1 – Activate the Server Manager from the Tool Hub Utility to Mend Network Issues

To run the QB application in a multi-user mode, it is essential that the server manager is running correctly.

  1. Close the QuickBooks application and download the QuickBooks Tool Hubapp by downloading the QB tool hub setup file.
  2. Once you have downloaded it to an accessible location, open the exefile and agree to the terms & conditions to install it.
  3. In QuickBooks Tools Hub, select the Network Issuestab and choose the QuickBooks Database Server Manager to initiate the scan.
  4. Select Start Scanfor your company file if it is opened, or select Browse to find the company file location for the scanning process.
  5. After the scan ends, check if the firewall permissions are repaired with QDSM and hit Close.
  6. Lastly, access the multi-user mode in QB and check if the “QuickBooks won’t switch to multi-user mode” error code is rectified.

Step 2 – Include your Server to the Windows Host File by using Notepad

You need to add the server details to the Windows host file and connect with the server to access the company file.

  1. Use Notepadon your computer and access the windows hosts file located in the C
  2. Follow this location – WindowsSystem32DriversEtcand open notepad as an admin to type the IP address.
  3. Type the server’s IP address after the last IP address and use the Tabkey to type in the server name.

Conclusion

The QuickBooks multi-user mode not working issue can be easily eliminated by using the steps given in this article. If the issue persists, you can call us at 1-855-856-0042 to get assistance from our QB experts.

Also read: QuickBooks error 1625: Easy fixes to rectify it right away!