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NEW QUESTION 40
Match the definitions for roles relationships.
Hot Area:
Answer:
Explanation:
NEW QUESTION 41
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)
- A. Manage major incident communication on behalf of a customer service manager
- B. Create cases on behalf of customers
- C. Manage requests on behalf of customer service agents
- D. Manage cases on behalf of customer service agents
- E. Create requests on behalf of customers
Answer: B,E
NEW QUESTION 42
In the ‘Action Status’ column on a case list what could a red indicator dot mean? (Choose two.)
- A. Blocked by internally
- B. Blocked by case task
- C. Blocked by approval
- D. Blocked internally and by customer
Answer: B,C
NEW QUESTION 43
Which capabilities does the integration with Microsoft Outlook add-in offer? (Choose two.)
- A. Escalate a case on the add-m panel of Outlook
- B. Create cases using email content in Outlook for the customer contact
- C. As the Microsoft Outlook user, register yourself as self-contributor
- D. Register the sender of an email as contact
Answer: A,C
NEW QUESTION 44
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