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NEW QUESTION 45
What is required to synchronize fields from a parent to a child case(s)?
- A. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
- B. No action required, this is a standard Customer Service Management feature
- C. The role of sn_customerservice.customer_case_manager must be assigned
- D. Major Issue Management needs to be installed and certain properties enabled
Answer: B
Explanation:
Explanation
NEW QUESTION 46
What are features of Customer Service Management? (Choose four.)
- A. Service Contracts
- B. Timed Audits
- C. Service Prospecting
- D. Service Entitlements
- E. Real-time SLAs
- F. Demand Management
- G. Skills-based routing
Answer: D,E,F,G
NEW QUESTION 47
Who can create a customer service case from a community discussion? (Choose two.)
- A. Customer service agent (sn_customerservice_agent)
- B. Partner (sn_customerservice.partner)
- C. Proxy case creator (sn_customerservice.proxy_case_creator)
- D. Case Viewer (sn_customerservice.case_viewer)
Answer: A,C
NEW QUESTION 48
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