Save Your Money And Keep Self-Payment Machine Profitable
Whenever the latest phones, gaming devices, or TVs are released, most people leave the old device and take the new one. However, the Self-payment machine (ATM) is not easily replaceable compared to these consumer devices. An ATM is a high-end item that requires a long life span with very little downtime. For a longer lifespan and uptime needs, it will require proper maintenance service.
ATM repair is divided into two categories, second-line maintenance and first-line maintenance.
The second line maintenance applies for repair with tool bag. It takes a long time to replace or repair large parts. Technicians require a high level of training and technical expertise to complete these repairs. During the second line maintenance, the expert is not allowed to open the ATM vault.
First Line Maintenance involves too many basic conditions. Everyone touches the Self-payment machine (ATM), so the need for service can be found for even the smallest things. The problem also arises in the paper machine. For example, the receipt paper sometimes gets jammed. More often, cash jams put a machine on the list of maintenance.
First-line maintenance events also have more items, including card reader faults that simply require a basic reset to resolve or require a complete replacement. Sometimes ATMs require a reboot only because most ATMs are Windows-based. Each of these is very basic, which does not require much training, but still, an expert’s service is required.
First Line maintenance repair is much more frequent than second Line maintenance repair, which requires the best service provider. A unique feature of First Line maintenance is that experts have permission to access the vault during its repair, which may raise safety issues.
Cash handling is completely different from SLM and FLM. Cash handling is simply the act of replenishing cash at an ATM. Some cash-handling companies also write FLMs in their contracts because they are already using the vault and do not require additional training for their employees.
Remote ATMs where access is difficult
In many areas, only one single ATM provides good service to everyone. Since these machines do not have employees, they require a First Line Maintenance agreement with the best Self-payment machine (ATM) service provider.
For ATMs that are located close to the branch or within the branch, a First Line maintenance agreement is a good step if there is a concern about security. Instead of involving the bank’s team in the potential danger related to accessing the cash vault, it would be better to leave those operations to a qualified service provider.
Focus on customer service
The first line maintenance agreement should be chosen because the bank team will not have to deviate from their task. This will allow employees to focus solely on customer service, as incidents at ATMs can be very distracting, even if repairs are minor.
How to Get The Best First Line Maintenance Service
You can get First Line Service from anyone: – Directly from a qualified service company, an equipment management company, or your cash handler service provider.
Qualified Service Company: – Companies providing First Line maintenance are often for yearly or multi-year. They present both the agreement of SLM and FLM to handle the complete maintenance of the ATM. Technicians at the qualified company who do First Line maintenance are also trained in Second Line maintenance, so if the problem becomes more severe, then they are eligible to join.
Equipment Management Company: – These companies do not have proper technicians, as they use service companies for you. The advantage is that you do not need to be associated with one company for a long time or all your machines. Taking service from these companies can easily manage all the tools in your organization. It provides service for everything that is often less expensive than direct contracts.
Cash Handler: – Not all cash handlers provide First Line maintenance service. Their advantage here is that they already have permission to access the vault. And the disadvantage is that they are not able to handle any problems related to First Line maintenance events, so they would have to contact the ATM service company in case of a problem.