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NEW QUESTION 49
Universal Container’s customers like speaking to a live support agent on complex product issues. This causes a heavy amount of phone calls and customers complain about the hold time.
What functionality should the consultant recommend implementing to resolve this issue?
- A. Open CT1
- B. Contact Requests
- C. Embedded Chat Window
- D. Social Customer Service
Answer: C
NEW QUESTION 50
universal containers receives partner data in excel format.the excel data is all text ,but needs to be imported into existing Salesforce date,number and text fileds.
Which 3 best practices should a consultant recommend?
- A. Import the records and use duplicate management
- B. Import records and cretae a a worflow rule to change the data type
- C. Standardize all rows to match salesforce data types
- D. Install data quality analysis dashboards from the appexchange
- E. Deduplicate the data before importing into SF
Answer: C,D,E
NEW QUESTION 51
When a Self Service Portal User adds a Case Comment the following actions take place:
- A. None of the above
- B. A Workflow rules is activated
- C. An Assignment Rule is Activated
- D. An email is automatically sent to the case owner
Answer: D
NEW QUESTION 52
What are three best practices that should be used when deploying Salesforce functionality to production?
Choose 3 answers
- A. Plan and communicate the deployment to all users of the organization in advance.
- B. Ensure all users refrain from logging into production for an entire day prior to deployment.
- C. Migrate a test deployment to a staging environment for a smoother real-life experience.
- D. Ensure that at least 60% of the code is covered by unit tests before deploying to production.
- E. Select a window of time when users will NOT be making changes to the organization.
Answer: A,C,E
NEW QUESTION 53
The Service Manager at Universal Containers is concerned that users will NOT be able to manage cases in the Service Console efficiently and reduce clicks.
Which feature should a Consultant implement to address this concern?
- A. Collapsible Sidebar Components
- B. Multiple Monitors Components
- C. Console Keyboard Shortcuts
- D. Configure Macros
Answer: D
NEW QUESTION 54
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