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NEW QUESTION 53
Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.
What should the BA do to build trust with the stakeholder as the project continues?
- A. Set up a casual meeting to create a personal connection with the stakeholder.
- B. Ask an executive sponsor to address the stakeholder’s concerns.
- C. Reset project expectations at the next meeting with the stakeholder.
Answer: A
NEW QUESTION 54
Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.
What should the BA do to meet the requirement?
- A. Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.
- B. Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess.
- C. Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.
Answer: C
NEW QUESTION 55
The VP of customer success at Northern Trail Outfitters wants to implement a new client onboarding process leveraging custom objects and a custom Console Lightning App.
Which approach should a business analyst take to begin this process?
- A. Develop the project plan and finalize the release date.
- B. Schedule a meeting with stakeholders and create a journey map.
- C. Partner with Salesforce account executives to complete discovery.
Answer: C
NEW QUESTION 56
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations. The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?
- A. Persona analysis
- B. Enterprise analysis
- C. Stakeholder analysis
Answer: A
NEW QUESTION 57
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