Remote Computer Support To Solve All Your Technical Problems
Identifying the best service for online tech support is not an easy thing to do. And in many cases, a consumer will waste time and money on a subpar service before finding one that fits their needs.
This matter becomes more and more important with time as technology becomes a bigger part of today’s society. There was once a time when downtime represented a minor inconvenience. However, going offline today is a serious threat to profit and production for both individuals and companies.
Which Online Tech Support Service Is Best?
Technical support includes a variety of services and products to benefit businesses and consumers. These benefits include troubleshooting, remote tech support, and live chat services. It is common to experience problems with phone service and these problems often require high-level technical support to resolve.
The ten companies below received high scores for both pricing and the quality of the services they provide. These companies have been identified as the best of the best in the field of tech support services.
Geek Squad
Geek Squad is one of the most recognizable brands in the field of tech support and is highly-reviewed by users. Geek Squad provides consumers with comprehensive protection for both Mac And PC. The service also provides a support plan for home appliances, entertainment devices, and automotive needs.
Geek Squad features include complimentary security software for internet use, network assistance, and device setup. Consumers also benefit from agent assistance online, via telephone, and in-store.
It is worth noting that both Voip.com and PhonePower offer Geek Squad to address customer support needs.
Bask
The company which was formerly known as iTok offers four service plans to fit the needs of customers. The first three plans, silver, gold, and diamond, range from $9.99 a month to $24.99 a month and each requires $49.99 to be spent for setup. The platinum premium plan costs $34.99 monthly and requires a setup fee of $99.99.
Bask customers enjoy efficient services and say Bask agents possess superior knowledge of tech issues. The first three tiers of service offer the clean up of malware, PC optimization, and the addition of new devices. Customers using one of these tiers are required to pay for major issues on a per-fix basis. The exception to this is with the platinum level of service which is all-inclusive. This makes Bask one of the most expensive of the ten services profiled in this article.
My Nerds
My Nerds offers a subscription service for $240 annually but does so pretty much as an afterthought. The company concentrates on single fixes that can be obtained on the company website. All payments and solutions are executed via a web interface.
The cost for what the company calls simple fixes is $40. Single issues are repaired for $80 and multiple issues are addressed for $120. Complex issues cost $160 to fix. My Nerds refunds money to customers when a problem cannot be resolved.
AskPCExperts
AskPCExperts provides a list of services for a variety of devices like smartphones, cameras, tablets, and digital audio players. The company offers plans for both individuals and small businesses. The price of services decreases dramatically for multiple year contracts.
AskPCExperts will set up routers, configure routers, provide network security, and deliver voice-over-IP services for both home and business owners.
This service provides reasonable value to its customers but the $249.95 annual cost makes it better suited for individuals interested in a long-term commitment with a tech support service provider.
OmniTech Support
Omitech offers service plans for home computer users and small business owners. However, there is not much difference between the two service plans. The list of features offered by OmniTech includes PC cleanup, virus removal, troubleshooting wi-fi, and other things.