Every year, millions of patients wait weeks for critical medical care—not because doctors lack urgency, but because outdated systems slow everything down. Stacks of paper, endless faxes, and clunky workflows often delay treatment when time matters most.
That’s the problem Rachel Brown, Co-founder and Chief Revenue Officer of Titan Intake, is solving. Alongside her team, she’s automating the tedious steps in medical referrals and records so patients can access care faster.
From Personal Pain to Purpose
Rachel’s passion for healthcare innovation is personal. When her stepfather’s cancer referral was delayed for three weeks due to paperwork bottlenecks, she experienced the system’s flaws firsthand. Later, during her MBA, she met co-founders Patrick Bruce and Jonathan Vasquez, who were already tackling the same challenge. Joining Titan Intake was a natural alignment of mission and experience.
Building the Right Team
Titan Intake thrives on the complementary strengths of its founders. Patrick Bruce brings both technical expertise and deep healthcare operations knowledge, while Jonathan Vasquez contributes a decade of experience in oncology and enterprise efficiency. Rachel adds the patient perspective and business leadership—together forming a balanced team with clinical, operational, and tech insight.
Leading with Empathy
In her role as CRO, Rachel emphasizes empathy and trust over hard sales. She understands that many providers still rely on fax-based workflows, so Titan Intake meets them where they are, gradually introducing automation without overwhelming change. This approach has built credibility and long-term partnerships.
Harnessing AI for Smarter Workflows
From its earliest days, Titan Intake has embraced AI to process complex medical records, using natural language processing and generative AI to speed up intake and reduce clinician burnout. Their focus on specialty care ensures accuracy and nuance—essential when dealing with hundreds of pages of medical history.
Championing Women in Tech & Healthcare
As one of few women in healthcare tech leadership, Rachel knows the challenges of being “the only woman in the room.” Yet she sees empathy as a superpower, helping her connect with patients, colleagues, and clients. She also fosters a culture of inclusivity and “innovaction”—moving quickly on new ideas while encouraging every team member’s voice.
Looking Ahead
Rachel’s vision is bold: help 100 million patients access care faster. For her, success means not just scaling Titan Intake but also cultivating the next generation of leaders who will continue transforming healthcare.
Her legacy goal? Knowing that people received life-saving care more quickly because of the systems she helped build.