Quiz 2023 Cisco 500-445: Implementing Cisco Contact Center Enterprise Chat and Email Latest Detail Explanation

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Quiz 2023 Cisco 500-445: Implementing Cisco Contact Center Enterprise Chat and Email Latest Detail Explanation

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NEW QUESTION 28
How is the ECC variable created for chat, inbound and outbound email activities?

  • A. User.ece task id
  • B. User.ece.activity.id
  • C. User.ece. .customer.name
  • D. User.ece.email id

Answer: B

Explanation:
ECC (Engagement Cloud Connector) variables are used to store information about a specific engagement activity, such as a chat, inbound email, or outbound email. The ECC variable for an activity would be created using the user’s ECE (Engagement Cloud Engine) and the activity’s ID, such as “User.ece.activity.id”. It would be used to connect and retrieve the information of that specific engagement activity.

 

NEW QUESTION 29
Which CLI command verifies the authenticity and integrity of a downloaded ISO?

  • A. Openssl dst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
  • B. Openssl dgst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
  • C. Openssl dst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <|SO Image>
  • D. Openssl dgst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>

Answer: D

Explanation:
This command uses the OpenSSL tool to verify the authenticity and integrity of an ISO file by checking the signature against a public key. The -sha256 option specifies to use the SHA-256 algorithm, -keyform der specifies the key format is DER, -verify option is used to specify the public key file that is used to verify the signature and the -signature option is used to specify the signature file. It uses the SHA-256 algorithm to generate a digest of the ISO image, and then compares it to the digest that is stored in the signature file. If the digests match, it means the ISO file is authentic and has not been tampered with.
It’s important to note that, the actual command may vary depending on the specific operating system and version of OpenSSL being used. Also, it’s recommended to consult the Cisco documentation and your Cisco support team for further assistance.

 

NEW QUESTION 30
What are three steps in a chat process flow? (Choose three.)

  • A. EAAS notifies EAMS of DO_THIS_WITH_TASK.
  • B. The customer initiates a chat and hits Chat Entry Point (EP).
  • C. The application server checks Chat EP configuration.
  • D. The agent selects chat in the gadget.
  • E. EAAS Instances sends NEW_TASK message to MR PIM.
  • F. The application server displays the chat to the agent with a notification.

Answer: B,D,F

Explanation:
These are three steps in a chat process flow. A: The agent selects chat in the gadget to initiate a chat session. C: Once the chat session is established, the application server will display the chat to the agent and send a notification to the agent that a new chat has arrived. D: The customer initiates the chat by clicking on the chat button or link and hitting the Chat Entry Point (EP) on the website.

 

NEW QUESTION 31
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