Patient engagement solutions – features and types

Byrose fox
Patient-Engagement-System-after-ban

Patient engagement software is a type of medical software that facilitates interactions with patients. Although patient engagement solutions have been present for a long time, many physicians are unaware. Healthcare providers use this electronic system to interact with patients, provide teleconsultation, telemedicine, educational resources, and manage the relationships with their patients.

 

Common features in a patient engagement software solution

Given below are some common characteristics of patient engagement technology:

 

Secure communication

Encrypted communication between provider and patient enables secure communication. No information or communication between patient and provider eavesdrops. All interactions on the patient engagement software are kept private and confidential. The software uses the latest authentication, authorization, and data encryption mechanisms.

 

Manage patient records

The system allows patients to view, download, scan and send their medical reports electronically to providers. The solution should support all types of data formats – one of the compelling patient engagement strategies. The solution should store patient data in the format required by healthcare authorities of the prevailing geographical jurisdiction.

 

Patient registration

The new patient registration process should be smooth and flexible – one of the key differentiators for patient engagement in healthcare. Patients should be able to complete their forms electronically, and they should provide their health information, medication lists, immunization details, and relevant health history online. Supporting documentation can be uploaded or transferred from an online document wallet.

 

Patient scheduling

The scheduling module of a patient engagement solution should allow patients to check the availability of doctors and book appointments. The system might ask for a pre-payment depending on the demand for the doctor. Because once booked, that time slot is unavailable for others to book.