Operations Support Business Support Software[OSS & BSS] Market, Global Industry Overview, Sales, Revenue, Demand and Forecast by 2028

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IMARC Group has recently released a new research study “operations support business support software market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027”, offers a detailed analysis of the market drivers, segmentation, growth opportunities, trends, and competitive landscape to understand the current and future market scenarios.

What Are The Growth Prospects Of The operations support business support software Industry?

The global operations support business support software [OSS & BSS] market size reached US$ 53.8 Billion in 2022. Looking forward, IMARC Group expects the market to reach a value of US$ 88.1 Billion by 2028, exhibiting a growth rate (CAGR) of 12.21% during 2023-2028.

Covid-19 Impact:

We are regularly tracking the direct effect of COVID-19 on the market, along with the indirect influence of associated industries. These observations will be integrated into the report.

What is OSS & BSS?

An operation support system (OSS) is a system for processing information used by operators to control, monitor, improve, and manage communication and device networks. On the other hand, a business support system (BSS) is an administrative tool used to perform client-centric tasks, such as call center automation, order administration, billing, and customer relationship management (CRM). They are interchangeable solutions that enhance productivity by enabling effective internal communications, improving service quality, and providing scalability, security, and better outreach. As a result, OSS and BSS systems find extensive applications among network planners, service designers, support, operations, architects, and engineering teams across the globe.

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What Are The Key Factors Driving The Global OSS & BSS Market?

The global OSS & BSS market is primarily driven by the rising product adoption across the telecommunication sector for network security, fault and performance management, and customer activation operations.

Moreover, the rising demand for centralized customer support systems and the increasing need to reduce capital expenditure (CAPEX) and operational expenditure (OPEX) are positively influencing market growth. Additionally, the escalating demand for cloud-based OSS and BSS due to their flexibility, cost-effectiveness, and improved administrative task optimization capabilities has catalyzed market growth. Furthermore, the development of a new generation OSS (NGOSS) and the widespread integration of the internet of things is contributing to market growth. Other factors, including the escalating employment of industrial automation, rising demand for streamlining billing systems, and increasing implementation of work-from-home policy, are also anticipated to drive the market further.

who are the key players/companies in the global OSS & BSS market?

Amdocs, Cisco Systems Inc., Comarch SA, Hewlett Packard Enterprise Development LP, Huawei Technologies Co. Ltd., Infosys Limited, Netcracker Technology Corporation (NEC Corporation), Nokia Corporation, Oracle Corporation, Suntech S.A. and Telefonaktiebolaget LM Ericsson.

Report Segmentation:

The report has been segmented the market into following categories:

Breakup by Component:

  • Solution
  • Services

Breakup by Oss Solution Type:

  • Network Planning and Design
  • Service Delivery
  • Service Fulfillment
  • Service Assurance
  • Billing and Revenue Management
  • Network Performance Management
  • Customer and Product Management
  • Others

Breakup by Deployment Mode:

  • On-premises
  • Cloud-based

Breakup by Organization Size:

  • Small and Medium-sized Enterprises
  • Large Enterprises

Breakup by Industry Vertical:

  • IT and Telecom
  • BFSI
  • Media and Entertainment
  • Retail and E-Commerce
  • Others

By Geography:

  • North America (United States, Canada)
  • Europe (Germany, France, United Kingdom, Italy, Spain, Others)
  • Asia Pacific (China, Japan, India, Australia, Indonesia, Korea, Others)
  • Latin America (Brazil, Mexico, Others)
  • Middle East and Africa (United Arab Emirates, Saudi Arabia, Qatar, Iraq, Other)

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Key highlights of the report:

  • Market Performance (2017-2022)
  • Market Outlook (2023- 2028)
  • Porter’s Five Forces Analysis
  • Market Drivers and Success Factors
  • SWOT Analysis
  • Value Chain
  • Comprehensive Mapping of the Competitive Landscape

If you need specific information that is not currently within the scope of the report, we can provide it to you as a part of the customization.

About Us:

IMARC Group is a leading market research company that offers management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.

IMARC’s information products include major market, scientific, economic and technological developments for business leaders in pharmaceutical, industrial, and high technology organizations. Market forecasts and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the company’s expertise.

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