Must Have Features in a Missed Call Service

Missed call service is an excellent way to interact with leads and existing customers. It is a solution that is not only non-spamming but also economical for businesses. Using a missed call service, leads and existing customers can get valuable information about businesses’ products and services and more in the shortest time possible.

Not only is a huge volume of leads targeted, but the cost per lead is also very affordable. Through missed call service, businesses can run many different types of campaigns and also analyze the results quickly. Missed call service helps market your business effectively through interactive campaigns in such a way that existing customers can even give their feedback and opinions about your business’ product and service. It helps understand your customers in an ideal and effective way. You can also personalize and optimize missed call campaigns as per customer needs.

Every business needs a simple but effective method of communication to reach its target audience at an affordable price. Moreover, businesses need an easily integrating system that can also provide real-time insights into the different marketing campaigns. Missed call service is one such mode of communication that can generate quality leads and can be easily integrated such as IVR, email, or SMS.

Missed Call Service Features

Built with many robust features, missed call service ensures that the process of communication is smooth, error-free, and pocket friendly. It helps convert leads into customers easily and thereby increases your business’ revenue and profits. Missed call service can be said to be an award-winning solution since it helps improve your brand image and reputation. Additionally, every lead can get information regarding your business just by giving a missed voice call. Businesses can call back customers through automated dialers. Below is a list of the many must-have features in a missed call service.

IVR

IVR’s multi-level menu allows you to answer every customer’s call and makes it very interactive for the customer.

Automated Messages

Send automated messages to your customers by the integration of your social media missed call campaigns in your missed call service system.

Toll-free Missed Call Numbers

Boost your missed call service marketing campaigns by enabling toll-free missed call numbers. It will expand our customer base effectively.

Real-time Updates

Real-time alerts in a missed calls service can be received once a customer gives a missed call on the business s number provided or promoted. Never miss a call from a customer with these alerts.

Dashboard

Dashboard in a missed call service lets you see the current and past data of missed call campaigns. Analytics dashboard helps you understand and rack the callers’ trends and performance of the missed call campaigns. You can perform end-to-end monitoring of campaigns and gain valuable insights for your business. You can also see the live count of your active missed call campaigns.

Automatic Call Disconnection

This feature in a missed call service disconnects the call received from customers automatically and sends information on the customers to the agents so that agents can call back the customers immediately.

24×7 Availability

No longer depend upon any human resource for missed call campaign management. The software is available round the clock and is uninterrupted. Never miss a chance to generate a lead with a missed call service.

Auto Reply SMS

This feature in missed call service lets you reply to customers once they have given a missed call to your business number immediately and automatically. It is easy to set up and configure. You can also set up & configure auto-reply email & Webhook. SMS is triggered as soon as you receive a missed call.

Contact list

A customer number gets quickly added to the contact list as soon as he/she calls the business number.

List Management

Create a list of contacts to whom SMS needs to be sent instantly. The number of contacts does not matter while using a missed call service.

Download Report

Reports on missed calls received can be made, saved, and downloaded from the system easily in PDF, CSV, and EXCEL formats anytime. Live reports also can be accessed from anywhere, anytime.

Pre IVR up to 10 Sec

This feature in a missed call service can keep your customers informed with a prerecorded audio message 10 seconds before the call gets disconnected. It can be customized for each customer.

Blacklisting

Prioritize those leads that are important for your business and block unwanted phone numbers or those who do not wish to receive the missed call campaigns effectively.

Webhook

This feature in a missed call service allows the data to be acquired. Multiple response actions can be made using this feature.

API Webhook Integration

This feature lets you integrate API Webhook with the application.

Daily Email Alerts

This feature lets you get the daily count of missed calls through emails format

Number of Missed calls

This feature allows your business to receive limitless missed calls in a day. It can vary as per the plan chosen and bought.

Custom API

This feature in a missed call service lets you build a customized API as per the need.

CRM Integration

This feature allows you to integrate your missed call business phone number with a CRM tool for effective management of customer data. Get important insights about customers and analyze all the trends.

Text to Speech

This feature in a missed call service lets you convert text messages into voice messages. You can also record your voice and upload the file using this feature.

Ringtone

This feature will play a pleasant, enjoyable ringtone or song till the time the call gets connected.

Web-Based Panel

This feature in missed call service allows you to check the status of missed calls and can be viewed, and operated from anywhere.

Geo Location Tracking

This feature lets you identify the geographic location of your customer from whom you have received a missed call and lets you plan future missed call campaigns accordingly for maximum ROI.

Call Recording

This feature in missed call service lets you record the call conversation that has happened between your customer and your agent.

Graphical Analytics

This feature lets you get a graphical report or analysis of missed call campaigns based on customer data.

Zero Cost to Callers

This feature does not charge the callers for giving a missed call to your business number.

Conclusion

Missed call service is a great marketing tool for your business. Not only can you generate quality leads for your business but also conduct surveys, polls, etc. You can achieve a variety of marketing goals with this service.

By partnering with leading missed call service providers like Office24by7 Technologies, you can launch many kinds of missed call marketing campaigns without investing additional time and resources. If your business success is important to you, call us at 91 7097171717 or email us at sales@office24by7.com. We provide the best-missed call alert services.