How to Fix HP Smart App Printer Offline Problem?

ByRonan Williams

Why does my HP Smart app say the printer is offline?

The HP Smart App is a software platform to manage all your HP printers in one place. This application will help you to configure your HP printer without problems. Because it will automatically detect the HP wireless printer on your home or office network. HP Smart App Printer Offline However, sometimes this HP application displays a Printer Offline error on a Windows 10 computer. It is due to a poor or loose connection between your router and the HP printer. This offline HP Smart Printer problem is very common on Windows 10 computers. To fix this problem permanently, follow these simple troubleshooting steps.

Steps to troubleshoot the HP Smart App printer offline

This troubleshooting guide is for Windows computers only. As you know, the main reason your HP Smart app shows you an offline printer is a loose connection. So now we will fix this problem completely and this will never happen to your printer again.

  • Turn off your HP printer.
  • First of all, remove the printer from devices and printers.
  • Now uninstall the HP printer drivers from the Control Panel.
  • Press “Windows + R” and type Spool in Run Box.
  • Select the Printers folder and open it.
  • Delete all temporary files in this folder and leave it empty.
  • Now turn on your printer.
  • Print the network configuration page from the HP printer.
  • Get the IP address of your printer from this network setup page. (for example 192.168.1.12 or 10.0.0.21)
  • Go to Devices and Printers and click Add Printer.
  • Select the option “The printer I want is not in the list.”
  • Choose “Add printer using TCP or IP address”.
  • Type the IP address of the printer in the box and press next.
  • Now Windows will pick up your HP printer from the network and install the drivers automatically.
  • Now your HP printer installed successfully with IP address in Windows 10.
  • Open the HP Smart app and your HP printer will be back online.

This will fix the problem permanently and you will never face this offline HP smart printer problem again.