How safe is ordering food online during this pandemic?

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It is difficult to predict when it will be Safe To Eat Out again, ‘Business as usual’ however does not seem to be on the cards for the F&B industry. Social distancing which is the need of the hour has brought the F&B industry to its knees.

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Sooner or later things will be normal and restaurants should focus on adopting means to make it a safe harbour for diners as they re-open for business. Social distancing and hygiene will be new normal in the post COVID world. Technology will be the saviour during social distancing, with restaurant-customer interactions still delivering a hyper-personal dining experience.

Technology will play a crucial role in the post-COVID-19 era to establish trust and build confidence in the minds of consumers. This can be possible by the adoption of Contactless dining technology. It minimises the human interactions right from avoiding queues to paying for services, the whole experience would become digital.

  • Diners will not be keen on waiting in clusters outside their favourite restaurants. Reservation and pre-ordering on Dineout app tokens with estimated wait timings would help declutter queues outside restaurants and food outlets. The ability to pre-order before seating also minimizes table turn-times.
  • It is said that physical menus and currencies in restaurants have the highest risk of carrying viruses. Digital menus, like DineIn by Dineout, will let diners place orders directly from their phones.
  • Similarly, Dineout Pay will allow for e-payments via e-wallets. These digital means go a long way in improving the dining experience and promoting social distancing as a viable idea for physical businesses.

The question of overcoming the COVID storm needs to change its tangent – from if it will happen to how it will happen. And the answer for this, clearly, is in technology. It is important to work on digital alternatives for the execution of daily operations and for the creation of an environment of convenience, trust and support that enhances restaurant-diner interactions.