Machine learning will no doubt play a major role in the transformation of business processes over the next decade. With its ability to automate and streamline data-heavy tasks, ML technologies are helping organizations become more agile and efficient. At the same time, it is also helping businesses gain greater insights into customer behavior and preferences – enabling them to make more informed decisions that deliver real value for their customers. As machine learning evolves, companies can expect it to become even more integral in how they operate moving forward.