How Can Cloud Telephony Help Your Business Stay Ahead?
Cloud telephony can help your business stay ahead. There is stiff competition amongst businesses these days. Communication is one aspect that is important for every business. Cloud telephony is a winning technology when it comes to building strong business communication. Automation of your business communication is made possible by cloud telephony which is a robust tool.
Cloud telephony can help you manage all types of business calls without cost and quality compromises. Having a cloud telephony solution at your business is indeed a blessing. Additional capital expenditure is not required and cloud telephony solution is easier to set up.
How Can Cloud Telephony Help Your Business Stay Ahead?
If your business wants to stay ahead of the competitors, then you need to invest in cloud telephony solutions because of its many benefits such as;
Round The Clock Availability
Cloud telephony solution needs to be available round the clock so that customers don’t end up with your competitors. Being a cloud-based technology, cloud telephony works even in your absence as an integrated IVR system attends your business calls. Additionally, cloud telephony can attend any time zone call ensuring you don’t miss a call.
With cloud telephony solutions, there is no risk of calls being missed or abandoned that usually happen using traditional phone systems due to very long hold times. With cloud telephony, you can route all calls to an IVR system and request a callback.
Higher Levels of Customer Satisfaction
Certain robust features in cloud telephony can take your customer service to a high level. IVR can be integrated into a CRM system using cloud telephony that would help agents gather entire details of the customers and their history of call logs in one place. The data so gathered can be very useful to agents while interacting with customers that in turn increase their satisfaction levels.
Easy and Quick Implementation
It is not only easy but quick to implement a cloud telephony services. Additionally, a cloud telephony solution does not need any hardware installation.
Easily Scalable
Cloud telephony services can work across multiple locations, local and global. Moreover, cloud telephony solutions are scalable even if your business expands, i.e. you can easily extend your cloud telephony system as your business expands.
Powerful Promotional Tool
Cloud telephony serves as a powerful promotional tool as well beyond just being an effective communication tool. It can provide the backbone for such campaigns if your business wants to promote some offers or a branding initiative.
Cloud telephony extends reliable support for sending bulk voice calls to connect with customers and share offers or promote the brand. When combined with IVR service, cloud telephony can be used to deliver many broadcasts to various customers within a few seconds.
Smart Marketing Campaign Management
Cloud telephony offers you a high ROI and adopting it is the smartest move to make. You can make more productive decisions with the help of it and allocate the right budget for campaigns.
No downtime
In the case of majorly phone-based operations, your business cannot afford a downtime of even a few seconds. Customers could lose trust in you even if your business is unavailable for a few seconds. They might opt for your competitor. If the downtime happens again and again it will create a bad impression on your customers and affect your brand image. However, using a cloud telephony solution from a reputed service provider with no downtime can give you peace of mind. In case of any hassle, your cloud telephony provider would help run the system smoother.
Cost Savings
Cloud telephony system vs. traditional hardware-based telephony system is far more cost-effective as no physical setup is required for the former. Small-sized businesses adopting cloud telephony solutions can have significant cost savings.
Conclusion
For any business that wants to survive well in a cutthroat competitive world, cloud telephony can help but only if you choose the right cloud telephony service provider. Remember to choose reliable service providers with whom you would collaborate.
If you are looking for leading providers for cloud telephony in India, Office24by7 Technologies is a name to trust. We offer bespoke cloud communication systems that ensure you have smooth and efficient communication with your customers. Stay ahead with us and you can call us at 91 7097171717 or email us at sales@office24by7.com.
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