How Can Cloud Telephony Help Your Business In The Pandemic?

Cloud telephony when deployed can make your business thrive. The way we work and conduct business has been impacted severely by the pandemic and many businesses were apprehensive about starting a new venture. The new routine standard is the pandemic as businesses are succumbing to its after-effects of it.

Studies have shown that a majority of Indian businesses were affected by the pandemic. Amongst businesses, the small-sized businesses and marketers were badly hit by the pandemic. However, all hope is not lost.

Certain businesses have thrived during this pandemic and cloud telephony was one solution that helped a majority of businesses to operate remotely.

Cloud Telephony Is Efficient and Reliable

For business communication needs, cloud telephony is a smart and intelligent solution that is much better than traditional telephony systems. Cloud telephony is very useful in emergencies especially due to the cloud connectivity that is quick and convenient.

Cloud telephony’s robust features can help you connect with many people easily. Compared to on-premise PBX systems, cloud telephony offers higher scalability and flexibility. Customer data can be unified in one location by integrating of CRM system with your cloud telephony system.

No longer do you need to remain disconnected from your customers during the pandemic as cloud telephony makes remote communication possible.

What Can You Expect With Cloud Telephony Services?

The following are things cloud telephony can do for you;

Cloud telephony can help business communication reach even the remote areas that are often unreachable.
With a solution such as voice broadcasting and bulk SMS, cloud telephony can deliver a message to your clients quickly.
With a solution such as an IVR system, you can reach your customers 24 by 7 and do not have to depend on a live operator or receptionist.

Cloud Telephony Solutions

Particularly when employees need to work remotely, a range of cloud telephony products can make your business operations seamless and efficient.

1. IVR

IVR or Interactive Voice Response is a cloud telephony system that eliminates the need for a live operator. Through an IVR, based on the customers’ responses, calls get routed to the most suitable agent. One of the strongest cloud telephony tools is an IVR system. Advanced features like call whispering and barging enable managers to monitor customer interaction and take necessary action. A large volume of incoming calls can be tackled by an IVR system and each call can be identified, segregated, and routed to the right place each time.

2. Toll-free number

A toll-free number adds prestige to your brand apart from providing your customers a free communication channel, from all over the country. Notably, there is a swift enhancement of your brand recall amongst customers upon using an easy-to-remember toll-free number. Moreover, you get to generate many new leads within a short time using toll-free numbers. It is also possible to improve customer support.

3. Virtual Number

You can give the sense of having local numbers with the use of a virtual phone number. For example, if you have US-based clients, you can have virtual numbers in the USA with a local presence in India. Parallelly, you can have several local numbers in different cities. Furthermore, you can track how each marketing campaign is performing with the use of virtual numbers.

4. Bulk SMS

Using a bulk SMS marketing solution, you can send your message to any number of customers in just a few seconds. You can send either transactional or promotional messages to your customer base. Also when compared to emails, SMS has a high open and read rate. The engagement rate of your marketing campaigns is dramatically and instantly boosted by SMS. This is how useful this cloud telephony solution is.

Conclusion

The new pillars of business management post-pandemic are adaptability and flexibility. Reinvention and being prepared for customer engagement in innovative ways are imperative for organizations. For any business to survive, the key is stability and frequent communication, lest a business might lose valuable customers. The pandemic is not an end but rather an opportunity to capitalize on. Going forward you need to automate your business and embrace digitalization. Cloud telephony solutions are the way.

Each of the cloud telephony solutions ensures a strong bond with customers that in turn can improve your brand image. Data is also stored in a cloud telephony system for future reference and call analysis. Similarly, you can train your new agents well by call recording.

So why not make a quick shift to cloud telephony and give your business the scope to improve and grow? Office24by7 Technologies is one of the best cloud telephony services India has and you can contact our sales team at 91 7097171717 or email us at sales@office24by7.com to get a free demo on cloud telephony today.