How Can Cloud Telephony Empower The Education Industry?
Communication in educational institutions has seen a dramatic change with the advent of cloud telephony technology. This technology has upgraded communication methods in educational institutions in a large way. Cloud telephony has comparatively increased the accessibility amongst education institutions.
In India, one of the majorly transformed sectors is education. Cloud telephony has brought about phenomenal upgradation in educational institutions in terms of the mode of imparting education, infrastructure, etc. With the help of cloud telephony solutions, the educational sector has benefited a lot especially since it has led to an improved learning process.
It is a must to create a lasting impression in the educational industry and with all the cloud telephony services India has, there have been major changes in this sector. So how has cloud telephony benefited the educational industry? This article will let enlighten you about this fact. So let us see how.
Intelligent Routing and Optimization of Front Desk Counselling
Handling queries are generally taken care of by the executives who are hired by many institutes and coaching centers. Many times, these executives are very much overloaded with queries. In the process, there can be inaccuracies made and there can be a much longer wait time for queries of parents and students to be resolved.
This indicates the poor quality of service provided and this problem can be solved with cloud telephony. How is this achieved you might ask? Well, this is possible through the utilization of the IVR system, a part of cloud telephony solutions that answer all the incoming calls automatically with a pre-recorded message.
This system of cloud telephony solution is so useful that all the queries can be answered through self-service or directed to the right agent who will solve these queries. This means there is a good quality of service to both students and parents. It also improves the image of the institute to a great extent.
Further, with the help of cloud telephony-driven IVR technology, routing of the incoming calls can be intelligently made without any error. It improves internal collaboration amongst the different departments in schools and colleges, as well.
Magnifies Your Promotional Campaigns
For all educational institutes, the season of admission is very hectic as millions of concerned parents would like to get accurate information regarding various educational institutes.
If you run an educational institution, you would know how competitive the industry is during the peak season and would be looking for strengthening your marketing campaigns to stay a step ahead. Cloud telephony can help you with your need during this time.
Bulk SMS, voice broadcasting, and the use of toll-free numbers are three ways in which cloud telephony can magnify your promotional campaigns.
Facilitates E-Learning with Tele-Education
The epidemic brought about a major shift from the traditional mode of education to the e-learning mode. Cloud telephony helped students to remain connected with teachers during this pandemic. It replaced in-class learning and strengthened e-learning with tele-education so that students did not miss out on any learning. By enabling global connectivity amongst teachers and students, cloud telephony services allowed students to get uninterrupted access to quality education.
Further, both the students and the teachers benefit from the call recording feature of cloud telephony, particularly useful to students to refer back to a lesson taught as well as useful to the teachers to clarify any doubts that might arise again.
Surveys Can Be Conducted Successfully
A major task amongst educational institutes is conducting surveys. These surveys are essential for educational institutes in not only improving their services but also providing great insights to many private and government-ranking agencies who frame policies and other essentials based upon the insights. Cloud telephony can help surveys to be conducted successfully either through an inbound IVR or bulk SMS.
Spread Awareness Campaigns
Cloud telephony can be used by educational institutions widely to spread awareness about anti-ragging policy, anti-sexual harassment norms, and more. In such a situation, the efforts of the administration can be supplemented by cloud telephony solutions like outbound IVR and bulk SMS, both of which automate the process. Another cloud telephony solution, number masking can be useful for students to report any untoward incidents without revealing their identity. Thus with the help of cloud telephony, a safe learning environment can be created.
Conclusion
The future of the nation is shaped and nurtured by educational institutes. Cloud telephony solutions can help all the different educational institutes with this immense responsibility especially by allowing quality learning even in chaotic times.
From the above facts and benefits, all types of cloud telephony solutions are very useful for educational institutions. We at Office24by7 know the significance of a budget-friendly tool and recognize that each educational institute is unique. One of the best cloud telephony providers, we provide you with customizable plans to suit your needs. Why not call us at 91 7097171717 or email us at sales@office24by7.com and find out more?
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