Microsoft Certified Desktop Support Specialists provide technical support to those using Microsoft computer software products and operating systems. They are responsible for identifying and resolving a variety of network and workstation problems, including connectivity issues. They also must stay up-to-date about things such as products and upgrades. They further must handle other hardware and software issues.

Microsoft Certified Desktop Support Specialists resolve issues related to Windows operating systems and other hardware and software. The Specialists must be able to identify and fix problems quickly. The other responsibilities include:

Responsible for troubleshooting desktop environments running Microsoft Windows operating systems

Providing technical assistance in product evaluations and sourcing

Installing and configuring software and hardware

Identifying and resolving issues related to computer and network connectivity

Working both independently and as a part a team

Upgrading and maintaining Windows hardware, software, and other applications

Providing technical support to clarify Windows desktop problems

Managing and supporting end-user devices, such as desktop systems and other peripheral equipment

Assisting in testing, analyzing and resolving issues related to Windows operating systems

Providing enhanced desktop and customer support services

MOre info @   desktop support specialist