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Download Certification Preparation for Service Cloud Consultant Exam Dumps
NEW QUESTION 34
The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud.
Which two solutions should a consultant recommend?
Choose 2 answers
- A. Knowledge base
- B. Customer community
- C. Automatic call distribution
- D. Service cloud console
Answer: A,B
NEW QUESTION 35
Solution for 15+ MB attachments, 10,000 email cases and 3,000 web cases.
- A. On-demand email to case
- B. On-demand email to case with sites
- C. Email to care with Site
- D. Email to case with web to case
Answer: D
NEW QUESTION 36
After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes article type. Support Managers have confirmed that articles of type FAQ exist in Production.
How should a consultant correct this problem?
- A. Set Article Org Wide Default to Public ReadWrite.
- B. Add Authors to the FAQ Data Category.
- C. Grant Authors access to the FAQ record type.
- D. Grant Authors access to the FAQ article type.
Answer: C
NEW QUESTION 37
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