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NEW QUESTION 38
What is a household entity?
- A. Group of customers that usually share a common address and use services as a group
- B. Group of users that usually share a common address and use services as a group
- C. Group of people that usually share a common address and use services as a group
- D. Group of consumers that usually share a common address and use services as a group
Answer: A
NEW QUESTION 39
In the Customer Service Management space, what does the term asset management mean?
- A. A set of business activities and processes used to track assets
- B. Tables in the Asset application
- C. Tracking products or services customers are using
- D. Financial, contractual and inventory information of assets
Answer: D
Explanation:
Explanation
NEW QUESTION 40
What’s the purpose of the Deactivate Special Handling Notes Scheduled Job?
- A. Runs weekly and must have the Active checkbox unchecked in order for Special Handling notes to be deleted by the end of the week
- B. Runs daily at midnight, checks all active alerts and sets the status to Expired for those that have reached their expiration dates
- C. Runs at the end of the month and deactivates all Special Handling notes more than 30 days old
- D. Runs on demand by the System Admin who must set specific weekly schedules and set only those that are priority 1-critical to be deactivated
Answer: B
NEW QUESTION 41
What are common types of application record data that are imported during a CSM data migration?
(Choose two.)
- A. Knowledge Article
- B. Chat
- C. Case
- D. Accounts
Answer: C,D
NEW QUESTION 42
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