Evolution of Cloud Telephony and Indian Startups

Indian startups have transformed our lifestyles and altered many parts of our everyday existence. India has always been a place of invention and technical marvels due to its young and enterprising populace. However, the start-up boom can be traced back to 2008, when some successful start-ups (and now unicorns) reshaped our society while also providing novel answers to certain age-old issues.

India is now the world’s third largest startup ecosystem, yet in the twenty-first century global market, firms confront significantly more competition than ever before! While building a strong brand reputation, Indian entrepreneurs must provide a superior and upgraded option to both their domestic and international opponents.

For Indian startups, a call center software provides the much-needed boost. Along with its expansion, India has developed a thriving startup culture. Leading service providers like Office24by7 now provide a full suite of this service at a reasonable and scalable price, with the ability to not only increase revenue but also deliver excellent customer service.

Today’s most successful entrepreneurs are aware of its significance. They have come to understand how much this particular technology may advance new firms.

We’ll talk about a few tips—or, more precisely, a few business-enhancing qualities of cloud-based telephony solutions—that have aided the Indian start-up economy’s ascent to higher heights in this post.

Complete Personalization

Using cloud telephony systems, businesses may now provide customer support in local languages. Given that India is home to dozens of languages and dialects, such personalisation helps to establish deep relationships with customers. Additionally, it enables companies to provide a more reliable and expert image. When used for marketing, tools like IVR, SMS marketing, and voice broadcast may be tailored based on the client demography. Better leads are produced as a result, and the company’s reach is increased. Thus, firms may easily outperform rivals with the help of this technology.

24×7 Access

Businesses benefit greatly from the availability of cloud telephony options around the clock. It lessens the reliance and strain on work employees, lowering total costs. This technology also aids in the automation of a significant portion of the customer contact-point structure through self-help or self-serve options provided by IVR.

Businesses may also use cloud technology to hire people who work remotely and can work from anywhere on the earth using any device that has an internet connection. These solutions have also provided universal access to consumer data, as well as the availability of company files and ready-to-use apps, all without the need for a large infrastructure.

Affordable

Unlike traditional telecommunication systems, these solutions do not require a large investment. Businesses may cut costs on infrastructure, landlines, servers, office space, and other expenses. Furthermore, start-ups may create and modify their speech flows to suit their own company procedures. This allows organizations to communicate with customers in a more convenient and purposeful manner, resulting in a better customer experience and engagement.

Complete Security

Services for cloud telephony come with effective anti-breach protection. In the case of conventional on-premise systems, businesses themselves must maintain the security of customer and company data, necessitating the hiring of a specialized team of software engineers at an additional cost. In the case of these solutions, it is the responsibility of the service providers to ensure data security. These companies not only have a dedicated team, but they also often upgrade their software to thwart offline and online security measures. Additionally, the data is backed up to distant servers to guarantee easy data recovery. It is crucial to safeguard user data from any breaches given its significance and sensitivity.

Scalability

Systems for cloud communications enable unrestricted corporate growth. One of the main advantages of this technology is its ready-to-use scalability. With cloud telephony technologies, scaling up (or down) the telephone infrastructure is really simple. Your service providers may modify your operations to meet client demand with only a few clicks. With traditional telecommunication systems, this situation typically requires significant additional costs and a lot of company downtime, which might result in the loss of leads and potential customers.

Conclusion

Cloud telephony is growing on par with the startups in our country. The benefits have been exemplary. If you are looking for a reliable cloud telephony provider, Office24by7 should be your go to option.

You can drop an email to us at sales@office24by7.com or give us a call on

+91 7097171717.