Everything You Need To Know Visa Dispute Monitoring Program

What is the Visa Dispute Monitoring Program?

The Visa Dispute Monitoring Program (DMP) is a program designed to protect cardholders from fraudulent or unauthorised transactions. Under the program, cardholders who dispute a transaction will be able to get a refund if the merchant does not resolve the issue within 30 days. If the merchant does not resolve the issue, the cardholder will be able to file a claim with Visa.

Visa will then investigate the claim and determine if the cardholder is entitled to a refund. If Visa finds that the cardholder is entitled to a refund, the cardholder will be reimbursed for the full amount of the disputed transaction. If you are a cardholder who has been the victim of fraud or unauthorised charges, you should contact your card issuer to initiate a dispute.

What are the eligibility requirements for the Visa Dispute Monitoring Program?

In order to be eligible for the program, cardholders must have a valid Visa card and must have filed a dispute within 120 days of the transaction date. Cardholders must also show that they have attempted to resolve the dispute with the merchant without success.

What types of disputes are covered by the Visa Dispute Monitoring Program?

The program covers disputes involving fraudulent or unauthorised transactions. Examples of covered disputes include charges for goods or services that were not received, charges for goods or services that were not as described, and charges for goods or services that were not authorised by the cardholder.

What is the process for filing a dispute under the Visa Dispute Monitoring Program?

Cardholders who wish to file a dispute under the program should contact their card issuer to initiate the process. The card issuer will then contact the merchant and attempt to resolve the dispute. If the merchant does not resolve the dispute, the card issuer will notify Visa of the dispute.

What are the benefits of the Visa Dispute Monitoring Program?

The program provides cardholders with protection against fraudulent or unauthorised transactions. Cardholders who are the victims of fraud or unauthorised charges can get a refund if the merchant does not resolve the issue within 30 days. In addition, cardholders who file a dispute with Visa will have their claim investigated by Visa.

What are the drawbacks of the Visa Dispute Monitoring Program?

There are a few potential drawbacks to the program. First, cardholders who initiate a dispute may be required to provide documentation to support their claim. Second, the process can take up to 30 days to complete. Finally, Visa may not find in favour of the cardholder if the merchant provides evidence that the transaction was authorised or that the charges were for goods or services that were received.

Despite these potential drawbacks, the Visa Dispute Monitoring Program can be a helpful tool for cardholders who have been the victims of fraud or unauthorised charges.

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