Does Your Online Business Need a Shopify AI Assistant?
If you keep up with the latest online business trends, then you must have heard about chatbots. But what exactly is this tool, and why is it becoming so popular?
Many businesses are implementing AI chatbots in websites, social handles, emails, and Messenger. You must have seen a little box at the corner of a website indicating you to start a conversation. That little box is exactly what we call chatbots. But what is the role of the chatbots?
The AI chatbots are computer programs that have artificial intelligence embedded in them. These bots interact with users on the web. Their main purpose is to understand the problems of the users and provide suggestions accordingly. The AI chatbots basically fulfill the role of customer support.
Let us understand in detail how these bots help in your online Shopify business by improving customer experience.
Here’s How Shopify AI Assistant Help Your Online Business
- Provides Customer Support at All Times
Humans can’t provide service at every point of time but the chatbot can definitely do it. Unlike humans, the AI chatbot doesn’t need rest, so it is available to provide service 24/7. Imagine how much user satisfaction would increase when the queries get answered quickly at the given moment.
- In-depth Answers
Sometimes, it might become difficult for your customer support team to answer a query in full detail. Their incapacity to answer queries in depth may be due to their lack of time to type long answers. However, Shopify AI Assistant can provide answers with the required details quickly. The chatbots can handle the follow-up questions seamlessly, so you don’t have to worry about losing a potential client.
- Recommend New Products
With AI chatbots, your business can grab every chance to promote its products. Sure, using marketing tactics is effective, but sending recommendations to users individually is even better. Chances are that the user might think of purchasing after reading the message from the AI chatbot about the new product. The AI chatbot will suggest products to each user based on their preferences and past activities which can help in closing the deal better.
- Multilingual Support
When you allow users to converse in their preferred languages, the chances of them engaging with your website increase. The reason is the users feel more comfortable and connected using their native language. But how can you make your customer service multilingual? By using an AI assistant. The AI chatbot can communicate with the audience on the internet in multiple languages. So, deploying them means that you are strengthening your customer support system.
- Reduce the Chances of Cart Abandonment
Users might be willing to buy your products, but at the very end, they would abandon their cart. This may happen when they don’t get full information about the product and shipping details. However, you can turn around this situation by integrating AI chatbots. The chatbots reduce cart abandonment by answering questions related to shipping. On top of that, the chatbots also encourage the customers to check out items by sending them reminders.
- Helps Your Team to Focus on Complex Tasks
It can become a daunting task for your customer support team to answer the same type of questions over and over again. This can even distract them from focusing on the important matters. But with AI chatbots, your team is free from answering monotonous questions and can pay attention to the complex problems of the users.
- Customer Support at All Channels
With AI chatbots, you can provide exceptional services to users on many channels. So whether a user has a query on Instagram or on WhatsApp, the chatbots can handle it all. The customer services on all the platforms can help your business to become more recognized and trustable amongst the audience on the internet.
- Convert Users Into Customers
The AI chatbot, with its human-like conversational style, can persuade customers to buy your product. The chatbots also make recommendations, describe the product precisely, and let the users know about the offers. All these functions by the chatbots help in converting the users into customers.
Conclusion: Now that you have the qualities of an AI chatbot that helps enhance your customer service, the next thing is to avail Website Chatbot Subscription for your business. One company that provides exceptional chatbot services is Zipchat. With their chatbot services, you can lead your business on Shopify toward the path of success. So visit their website to get started.