current state of your digital capabilities
Start the Digital Transformation journey with projects that are less complex, easy to deploy, valuable, and financially viable. The idea is to get a return on your investments at the earliest.
Waiting for all existing projects to be completed to get a final verdict on the success of your transformation initiatives is just a waste of time. Each project must have its own goal that makes it self-sufficient. If things go out of hand, you can always restart that particular project instead of the entire Digital Transformation initiative.
Digital Transformation is a complicated process and deploying it in one go is usually impossible. Businesses must focus on executing the transformation efforts in a phase-wise manner and on testing the project in a focus group before scaling it up.
Divide the Digital Transformation plan into measurable tasks to get a more granular view of your initiative.Let’s take the example from point 2, a company that wants to provide a better customer experience. Now they can either go ahead and execute it as a whole or they can segment it in executable phases. In this case, they have segmented it into 4 phases.
Phase1: Optimization of existing processes and automating the mundane tasks for better employee output.
Phase 2: Digitizing most of the new processes across all channels and platforms.
Phase 3: Integrating all digitized channels and processes together for better visibility and improved decision-making.
Phase 4: Ensuring the success of this digital ecosystem and new business models with successful learning and development programs.
Phase 1 ensures that repetitive tasks are automated to save employees time. Relevant existing processes are optimized for better outcomes. In the subsequent phases, the company digitized processes, integrated the ecosystem, and ensured training for a better customer experience.
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