Common Features of a Small Business Phone System That Entrepreneurs Should Know About!
Businesses of all sizes need to take their communication strategies seriously, because strong telecom can lead to a better reputation and company growth. So even if you have a relatively small business, you can still invest in a small business phone system to reap all sorts of rewards.
The OmniBuzz team has partnered up with Data Talk to develop this list of features oriented around small business phone systems, which should give you a good glimpse into what you and your company can expect from these types of telecom transitions.
So here’s everything you need to know about small business phone systems before your company makes the switch!
Common Types of Small Business Phone Systems
The first thing your business will need to consider is which type of phone system is best for your unique needs, and most small businesses choose between the following options:
KSU Phone Systems
Key system unit (KSU) phone systems are a straightforward type of business phone system, but this is one of the most basic systems for offices and company needs. So you won’t be able to have the advanced features of other options with a KSU system.
PBX Phone Systems
Private branch exchange (PBX) phone systems offer multi-line usage without any need for external lines. PBX systems have been popular for decades because companies can direct and handle their own calls, and all of your phone lines will be intricately organized within this system.
VoIP Phone Systems
Voice over Internet Protocol (VoIP) phone systems are the newest technology within the telecom industry, and most small businesses these days are making the switch to VoIP. Instead of relying upon a phone company, your business will utilize the Web to route all of your calls.
There’s no denying that VoIP phone systems truly are the future of telecommunications and all business phone systems!
Awesome Small Business Phone System Features
When you’re considering your options for your company’s next phone system, you’ll need to keep all sorts of unique features in mind. Some of the most popular small business phone system features include the following:
Multiple Lines
This essentially means that your company’s phone system will be fully capable of supporting many different phone numbers within a comprehensive plan.
Automated Attendant
This is another great feature that essentially develops a customized, AI receptionist. A lot of large businesses have this feature to help them better manage large call volumes, but this is also a good idea for growing small businesses because it helps you not lose a caller when your attendants are busy.
Conference Calls
These days conference calling is crucial for growing small businesses, particularly ones implementing remote work policies. Being able to call a large group of people within your own network can be priceless, because you won’t have to worry about any lagging while keeping your meeting as efficient as possible.
Hold Music
This type of fun audio is important for your customers and clients waiting to talk to one of your representatives, because complete silence can often cause people to hang up (which can lead to lost revenue). So keep your holding callers entertained with your own customized hold music!
Call Queues
This is another important business phone system feature that helps people who are on hold. When you know your company is going to receive tons of calls, this type of queue can go a long way to keep people engaged and understand how long they have to wait.
And what’s even better is this feature can help callers save their place in line, and then just wait for you to call them back!
Call Recording
There are all sorts of reasons why a small business may want to record their professional calls. You can ultimately improve your customer service by having recorded calls, because this can be invaluable during training sessions with new employees.
Having good examples that your team can listen to can keep everyone on the same page in terms of what conversational tactics work best, which can keep sales coming in at high rates!
Call Forwarding
It’s likely that certain employees at your business are better representatives to support a customer’s needs than others, and call forwarding can make it seamless to transfer a caller to their appropriate department.
Instant Messaging
This may seem weird, but a lot of outdated business phone systems don’t have instant messaging. But the good news is that today’s more cutting-edge systems do feature instant messaging, which of course makes it easier and more convenient for your team to relay information to one another.
Contact The Experts at Data Talk To See How They Can Support You With a Small Business Phone System!
Every small business understands how important it is to remain on point in terms of communication with co-workers and customers, because great communication can lead to better customer service (which then leads to invaluable referrals).
So investing in a high-quality small business phone system can do wonders for your company, and the Data Talk team is one of the top telecom providers for small to mid-sized businesses across America.
You can speak directly with the Data Talk specialists today by going through the hyperlink at the top of this page to their website!
