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Download Implementing Cisco Contact Center Enterprise Chat and Email Exam Dumps
NEW QUESTION 31
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?
- A. Time of day
- B. Business calendars
- C. Business hours
- D. Administrative script
Answer: B
NEW QUESTION 32
What is the maximum value for the ‘MaxMessageSize’ property to allow the total number of characters for each chat message?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 33
In which two ways are chats transferred? (Choose two.)
- A. Chats can be transferred to departments directly.
- B. Agents can transfer the chat activities based on the Maximum Task limit setting.
- C. Only open chat activities in which the customer has not left the chat session can be transferred.
- D. Agents have unlimited transfers of chat activity.
- E. Only one chat activity can be transferred at a time.
Answer: A,C
Explanation:
In Cisco’s Unified Contact Center Enterprise (UCCE), chat activities can be transferred in two ways: A. Only open chat activities in which the customer has not left the chat session can be transferred: If the customer has left the chat session before the transfer, it cannot be transferred.
1. Chats can be transferred to departments directly: Chat activities can be transferred to different departments based on the customer’s needs or the agent’s ability to handle the inquiry.
It’s also important to note that the ability to transfer chats and the number of transfers that can be made may be limited by the specific configuration of the UCCE system.
NEW QUESTION 34
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