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NEW QUESTION 43
What does the Agent Whisper function do?
- A. Lets agents and requesters have a conversation without the chat supervisor knowing
- B. Lets agents and chat supervisors have a conversation without the requester knowing
- C. Lets the chat supervisors have a conversation with the requester without the agent knowing
- D. Lets agents have chat conversations with other agents without the requester knowing
Answer: B
NEW QUESTION 44
Access to a Knowledge base or Article can be restricted based on a customer’s assets and the product models using which of the following? (Choose two.)
- A. Knowledge Product Entitlements
- B. User Criteria
- C. ACL
- D. Data Policy
Answer: B,D
NEW QUESTION 45
Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)
- A. Product Service
- B. Partner Service
- C. Consumer Service
- D. Customer Service
Answer: B,D
NEW QUESTION 46
How many active OpenFrame configurations can you have on an instance?
- A. 0
- B. 1
- C. 2
- D. Unlimited
Answer: D
Explanation:
Explanation
NEW QUESTION 47
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