Choose the voice for your company IVR wisely

ByVoyzapp

Your brand’s reputation may be made or broken by the first voice your consumers hear from you when they use your IVR (Interactive Voice Response) or voice prompts. We’ve all heard the proverbs about how crucial the first impression is, therefore wouldn’t you want the first voice your clients hear to be appropriate for your business?

 Every time a consumer phones your business, they are welcomed by a recognisable voice, and in order to provide them with a wonderful experience, multiple key elements must be taken into consideration. The technology must meet requirements, the tone must be sympathetic, Listeners are able to relate with the voice artist.

Every little thing matters when you’re operating a business. Everything needs to be perfect, from the goods you sell to the manner you answer the phone. But one thing that companies frequently overlook are their phone prompts. When a consumer phones your business, these recorded messages will play, and they have the power to improve or break their experience. For this reason, companies should employ a voiceover performer to record their phone prompts. 

Finding the ideal voice for your IVR is more difficult than just drawing a name out of a hat. You need to consider what voice best represents your brand. This requires a lot of patience and experience to pick out the best as the voice artist we choose, will be impacting our business thoroughly. While booking an agency for professional IVR voice over services or booking a voice actor, you must make the right choice!

Are you looking to book an agency/voice actor for your corporate IVR? Keep the below factors in mind –

  1. Competence: Customers get the idea that your firm is established and professional from a well-recorded phone system. Choosing a voice artist is a crucial decision and includes the competency factor as well which might stand you apart from others.
  1.  Customer service: The top IVR systems offer self-service menus, longer hold periods, and other features to help customers. Voiceovers can also assist in clearly and succinctly describing the policies and practises of your business. You may assist consumers solve problems on their own and enhance the overall customer experience by offering these services.  
  1. Constancy: By using the same voice recording for all of your communication channels (phone, online, social media), you can provide clients a consistent experience and let them know what to anticipate from you when they deal with you. 
  1. Experience: Find a voiceover artist with business recording experience whose tone complements your brand when you’re seeking to record your IVR system. Your IVR system will sound polished and professional as a result. With a little work, you can build an IVR system that will benefit your company greatly. Hence, experience is a must as it provides great value to your business.
  2. Branding: The initial point of contact between your company and potential clients is frequently through your phone system. Your phone prompts should thus accurately represent the branding and values of your business. This should be reliable and consistent as your deals are somewhat dependent on your voice artist. Hence, the voice artist depicts the branding.
  1. Cost-Effectiveness: One inexpensive strategy to grow your company is to hire a voiceover artist to record your phone system. You’ll notice a rise in sales and customer satisfaction in addition to cost savings on advertising and marketing.
  1. Voice: The voice artist’s intonation must be sympathetic and able to connect with the clients. Their voice should have fluctuation and inflection to make the conversation more interesting. Lip syncing must be done properly. Therefore, Voice should be like this which captures the interest of the client. Someone offering Expert Tamil Voice Over Services would use a common tamil dialect rather than a general tone.

For speech automation, there are numerous alternatives to consider, including a variety of businesses to work with and a variety of voice possibilities. The three most common voice alternatives are voice actors on the job, text-to-speech robots, and a combination of both.

 You may find yourself defending each choice for an IVR voice since only you know what will work best for your business. Some businesses are able to identify the voice that would best represent their brand right away, but others may find it more difficult because of their wider audience. Before deciding, take into account the possibilities and circumstances mentioned above. Voyzapp – the largest media marketplace in India offers high quality IVR voice overs through professionals. Being a marketplace, Voyzapp hosts thousands of professional voice actors and you can simply browse, listen, compare prices and book the artists online – all at the click of a button!