Business Benefits of an IVR Solution

Interactive Voice Response (IVR) is the best choice for you if you’re looking for an economical voice receptionist. If done correctly, deploying an IVR solution keeps your consumers satisfied and your business running smoothly.

An integrated platform is necessary to handle a variety of special issues when managing a small firm that requires ongoing call center support. Due to an often fluctuating workload and the problem of significant staff turnover, customer support job demands flexibility in workflow.

These difficulties are precisely the reason why it’s crucial to adopt an interactive voice response system that can assist in properly routing calls while monitoring caller and traffic trends.

The interactive voice response is connected with the CRM and other contact center systems in a successful call center. A well-designed IVR solution may assist your small business in a variety of ways.

Save Money

It simply makes no sense in 2020 to invest in big plastic desk endpoints that will be obsolete soon, are not transportable, and cannot be readily and reasonably updated. By allowing your employees to install a specialized software on their own phone or computer instead, you save money on redundant hardware right away – and the sooner you make the transition, the sooner you start saving.

But, best of all, your calls will be routed through the internet rather than traditional telephone lines, so every minute of every conversation is virtually ‘free’ within your existing bandwidth.

The freedom of movement, combined with the flexibility of VoIP calling plans – plus the economics of size and distance that only internet calling provides.

Track Calls Effortlessly & Quickly

Your calls are swiftly and effectively directed through the IVR calling system. It gives your company a polished appearance. It shortens callers’ wait times and improves the likelihood of first-call resolution.

The automated call distribution mechanism immediately distributes calls to the appropriate department. This gives your salesperson a significant time boost and enables them to concentrate on other jobs.

Enhance Identity Verification

IVR systems can automate the identifying procedure so that the salesman gets all the information they need before answering the phone

Customers can enter data while on hold or waiting in the ACD line. These elements improve a caller’s engagement with your company and promote client satisfaction.

Improve the Sales Process

With IVR technology in hand, it is simpler to close a transaction. Faster orders mean more inbound call capacity and the ability to handle more orders per working day.

Productivity levels climb, increasing sales income, simplifying the sales cycle, and allowing your small firm to thrive.

Customers Will Value You

If you value your customers’ time, they will appreciate you. On the phone, Office24by7’s automatic Interactive Voice Response will save them from dealing with long recordings, needing to remember and dial extensions, listening for instructions, and navigating complicated corporate directories.

Any organization, no matter how big or small, may easily set up a personalized pathway for each inbound caller to follow in order to receive the appropriate answer swiftly and professionally.

Freedom and Flexibility for The Team

Long before the current global health crisis, the digitally-native generation ascending the professional ladder was known to seek workplace flexibility — including the freedom to work from anywhere they chose, on their preferred device, and in the manner that suited them best.

This includes providing excellent tools and allowing motivated, engaged, and happy employees to focus on attaining your company’s objectives. With our Office24by7 cloud-based phone system, you can still manage and monitor productivity from anywhere. And, with over 70 cutting-edge features, your staff will not be among the 24% who are considering leaving their work due to inadequate technology.

Location-based Routing

All calls are routed based on the caller’s location. You can delegate a certain call from another location to a specific agent.

Your company’s efficiency will improve, and customers will be satisfied. It will save you and your clients a lot of time and make them happy as a result.

Reduce in Response Time

Have you ever placed an order for your favorite dish and waited a long time for delivery? As a client, you probably feel compelled to contact the business’s hotline or customer care number in order to get your problems about the service you requested rectified.

Customer service is a necessary component of every organization, regardless of size (small, medium, or big).

Your consumers will receive help from an IVR service, which will increase brand loyalty. It genuinely affects the potential customer’s choice to buy.

Customer can Access at Any Time

IVR calling system is convenient for both businesses and customers since it operates continuously and without interruption.

If a customer phones after hours, you may record pre-recorded messages so they don’t have to wait for an employee to take their call.

To notify him that you will contact him as soon as possible, or to let the IVR to resolve the issue when possible (for example, while phoning to inquire about your phone bill or account balance).

Redundancy

A cloud-based interactive voice response system eliminates the possibility of downtime. Due to multiple servers and backup infrastructure, the IVR service remains operational even if the server goes down.

IVR solution enables you to provide 24×7 service with a nearly flawless uptime rate. That’s everything your consumers expect for a flawless customer experience, from a business perspective.

Final Notes

Office24by7 has been one of the best IVR service providers in India providing services to some of the industry leading organizations. With a myriad of features and great after sale support, we have become the communication partners that companies can rely on. Know more about us by getting in touch on +91 7097171717.