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NEW QUESTION 43
Which three statements are true about headers of custom process models?
- A. They contain all possible events with the objects.
- B. The header section needs to be uncommented during testing.
- C. They list only the events that are supported by the code implementation.
- D. They contain standard objects only.
- E. The header section is always commented.
- F. They contain the version number of the PHP script.
- G. The/QDntain the version number of the Connect Common Object Model.
Answer: C,D,E
NEW QUESTION 44
Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?
- A. Create a report for the survey scores.
- B. Create a transactional survey.
- C. Write a business rule to reopen the case.
- D. Create a polling survey.
- E. Assign scores to the survey questions and set the status field based on the responses.
- F. Schedule the survey on a daily basis.
Answer: B,C,E
NEW QUESTION 45
You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?
- A. Fixing the chat workspace
- B. Configuring advanced routing
- C. Deselecting the Pull Chat check box in the agent’s profile
- D. Clicking Request Chat on the Live Media bar
- E. Requesting Chat from File > Options > View Options
Answer: A,D
NEW QUESTION 46
Which is a sample object query?
- A. SELECT ID FROM Contact WHERE Contact-Name.First like ‘Chris’ AND Contact.Address.City=’Bozeman’;
- B. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
- C. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
- D. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%’;
Answer: A
NEW QUESTION 47
Which three statements are true about navigation sets?
- A. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
- B. Using navigation sets, you can configure whether to show the Home navigation pane or not.
- C. Using navigation sets, you can configure which quick search reports can be seen.
- D. The same navigation set can be set for different interfaces.
- E. Using navigation sets, you can define what quick links can be seen when navigating File > Link.
- F. Using navigation sets, you can define what new objects can be created by using the File menu.
Answer: B,C,D
NEW QUESTION 48
……
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