Millennials and Gen Z’s Prefer BPO Careers. Here’s Why?
A generation infamous for expressing little loyalty to employers (millennials), and the newest generation entering the workforce (Gen Z) have both shown a great affiliation for the BPO sector jobs as BPO specialists.
One of the biggest industries in the Philippines and India, the BPO industry is man-powered by millennials and Gen Z’s.
Know why the new generation finds Business Process Outsourcing (BPO) industry a favorable place to work.
Who are Millennials and Gen Z’s?
According to McKinsey, millennials are born between the 1980s and 1990s. They are also known as Gen Y. The Gen Z are those born between 1995 to 2010.
While both generations differ from each other in many respects, they share many attributes. Both are internet generation, are team players, look for rich experiences, and are self-confident multitaskers. At the same time, it is challenging for employers to keep them satisfied with the workplace.
Why does the new generation want to work in the BPO industry?
BPO professionals solve real-world challenges with the latest tools in an international environment. The sector embraces the individuality and contribution of each employee. These characteristics make BPOs a rich ground to begin a career for people.
According to a survey by Jobstreet Inc., Philippines,
Around 22% of Gen Z’s prefer to work in the back-office BPO sector.
Let’s see the five reasons behind the new gen’s dispensation for BPOs.
BPOs provide scope for career growth and personal development.
Working in the BPO industry is popular among new graduates as it provides a good opportunity to hone the skills and improve work ethics. Freshers to the industry get an opportunity to improve interpersonal communication and test their skills on international standards.
tasks is a Santa-Monica, California-based BPO company, which houses over 5,300 BPO professionals in the Philippines, US, and El Salvador together. It serves big tech clients including LinkedIn, dating-app Tinder, Twitter, etc. Its founder tells,
We have a very high retention rate among new generation employees. For millennials and Gen Z, it is important to spread their wings. We provide them an opportunity to be themselves and experience a variety of work profiles.
BPOs always have greener pastures for new talent.
Different BPO specialists are always required by the BPO sector. It always is in the need of right talent. From web & graphic designers, advertisers, and human resource and accounting professionals to data-entry operators, content managers, and more.
BPO sector is expected to rise despite the global pandemic situation in the next decade.
BPOs prefer willingness over experience.
For many freshers, BPOs are a place where they are not judged on the lack of their experience, but their eagerness to work. BPO professionals are often fresh graduates and undergraduates. If one shows the willingness to learn, they are invited.
BPO sector is the hub of new tools, technology, and processes.
For BPO companies, it is important to be updated with the latest tools and best practices. For millennials and Gen Z’s working in BPOs provide an opportunity to work on up-to-date gadgets.
BPOs provide a good salary and other benefits.
Pay packages offered by BPOs are among the best in the industry. Many are lured to the sector precisely due to competitive salary and other benefits. Depending on the complexity of the job, compensation can range high.
The new generation is value-driven. BPOs with their range of tasks and personalities offer an inviting place to explore themselves and gain the best industry experiences.
