Myths of 24/7 Managed IT Support
All businesses today require an IT department to help them with the day-to-day operations of their business. However, without any IT support, all kinds of problems could arise, significantly impacting the productivity and output of a company’s workforce. With this in mind, it is understandable that investing in reliable and professional services for your company’s IT needs is very important.
Today, many IT support companies provide managed IT services for businesses of all sizes. These managed service providers (MSPs) offer different kinds of services for customers who need to reduce costs and increase their productivity levels. With this in mind, let’s examine the myths surrounding the idea of 24/7 managed IT support.
6 Myths of 24/7 Managed IT Support
1. 24/7 managed IT support is too expensive for my company
It is a common myth that companies think 24/7 managed IT support is too expensive for their budget. While it is true that managed IT support can be quite pricey, it does not have to break the bank. Furthermore, companies that are proactive with their IT investments can quickly eliminate problems before they have a chance to do any real damage.
This is because any organization specializing in providing services for other companies will always be less efficient than someone who works at the company daily. If you outsource your IT support to an external entity, you are essentially spending more money for the same quality of service.
Myth 2: Company Data is Less Secure
While it is true that many MSPs have a security breach at least once a year, this is not a fair reason to avoid hiring them. Hiring a trustworthy and proven IT service provider will actually help increase the overall security of your company’s data.
This is because MSPs constantly work to make their customers’ systems more secure. For example, if your company uses an MSP for IT support, they will be able to detect any security breaches immediately. The breach’s information will also be communicated securely with your company to help you assess the situation and take whatever action you deem necessary.
Myth 3: MSPs are More Expensive
Another common myth is that hiring an MSP will actually lead to increased costs for your business. It couldn’t be added from the truth as most managed IT service providers offer fixed-cost plans to help companies to avoid last-minute expenses.
This means that your company will be able to ensure that all IT costs are taken care of fairly and transparently. In addition, most MSPs today will charge your business based on the total number of devices you have in use or at a flat rate. This means that your business can’t experience any sudden and unforeseen increases in IT costs, at least for the duration of the agreement.
Myth 4: IT Loses Control of Operations
Another common myth is that once an MSP provides IT support for your business, you will gradually lose control of how your systems operate. But, of course, any business owner knows that the two main components of being in control are keeping track of how your systems are performing and being able to monitor any unauthorized changes that are being made to your plans.
When you hire an IT consulting firm’s MSP, they will be able to ensure that you maintain full control of your business data. Most MSPs use advanced systems, which allow them to keep track of how their systems are performing and what kind of changes are being made. This means that you will never lose control of your company’s data.
Myth 5: MSPs Can’t Offer 100% Uptime Guarantees
While it is true that no IT support company can ever guarantee that your systems will be fully operational 100% of the time, this does not mean that they can’t offer other kinds of support. The fact is that MSPs will typically offer some of the best uptime rates in the industry, with some businesses reporting that they receive 99.99% or more of their expected uptime.
This is because IT consultants are constantly working to make sure that your business data is as secure and optimized as possible. It means that in the unexpected event of a fault, an MSP will be able to resolve any problems in record time.
Myth 6: I Can Do It Myself
Many business owners will try to save money by solving their IT problems without hiring an MSP. In many cases, this is a massive mistake and can actually lead to increased costs in the future.
The fact of the thing is that many business owners do not have the skills required to solve complex IT problems. In addition, your business will also lose money as a result of any downtime which your company experiences. This means that the only real way to avoid these potential pitfalls is to work with an IT support company that can ensure optimum security and performance. It will benefit your business to outsource IT support services.
In Conclusion
While many myths surround MSPs, the truth is that they can offer your business plenty of benefits. As previously stated, your business will be able to enjoy increased security, reduced downtime, and the ability to avoid any unexpected expenses.
In addition, by hiring an MSP, you will be allowing your business to grow and expand. By working with an IT support specialist, it will be possible for your business to hire more employees or to increase your sales. Any IT issues will be handled in record time, allowing your company to return to normal operations in no time.
