Happy employees are your customer experience secret weapon

ByJerome Smith
happy-employees-are-your-customer-experience-secret-weapon

http://feedproxy.google.com/~r/venturebeat/SZYF/~3/EZieP0Dnpmw/

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Customer experience has long been predicted to overtake price and product as the key differentiator for brands, and in 2020 companies are on board and investing heavily. But along the way, the importance of employee experience has been left behind,  » ….