When to Call a Plumber for a Plumbing Emergency

While many plumbers have a 24/7 plumbing emergency phone number to call, you may have an extra charge for the after-hours service. Before you pick up the phone, determine if you have a real plumbing emergency, or have a situation that can wait a few hours. By knowing how to spot an emergency versus a non-emergency, you can save some money and sleep by not calling for someone to fix the problem in the middle of the night.

Any Type of Gas Leak

Gas provides a safe, reliable fuel source. In fact, many people prefer it for cooking due to the control it provides of the stove’s burners. However, rare gas leaks can cause life-threatening emergencies that require two phone calls.

First, if you have gas supplying your home, you need multiple carbon monoxide (CO) detectors. Install at least one detector in the hallway of each sleeping area of the home. For example, if you have a bedroom on the first floor and two more on the second, you need a CO detector on the first floor and one on the second between the two upstairs bedrooms.

Next, if you smell gas or if your CO alarm goes off, gather your family and pets and leave the house immediately. Do not turn on appliances or lights. Go to a neighbor’s house or another safe place. If you have your car in an attached garage, do not use your vehicle.

Third, phone the gas company to come out and shut off the gas. Then you can call a plumber to find and fix the leak before the gas company restores the supply.

Water Flowing from a Supply Line

The water supply lines always have water in them to allow for instant flow when you open a tap. Because the source of water for these supply lines is the city’s water system, a break in the pipe will cause water to uncontrollably flow into your home. This is another type of plumbing emergency.

Go to your home’s main water shut-off valve and turn off the water supply. This should stop the water from flowing out of the supply line in your home and reduce the total damage to your furnishings, floors, walls, or ceilings.

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