Jetstar cancellation policy

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Jetstar cancellation policy outlines the airline’s procedures and guidelines for handling flight cancellations and the options available to affected passengers. The policy covers situations where Jetstar cancels a flight due to operational reasons, such as weather conditions, technical issues, or air traffic disruptions.

Here’s a summary of Jetstar’s cancellation policy:

Jetstar will contact you directly if your flight is cancelled:

  • You will receive an email or SMS notification informing you of the cancellation.

  • The notification will include details about the cancellation and your options, which may include:

    • Rebooking: Jetstar will rebook you on the next available Jetstar flight at no additional cost.
    • Refund: You may be entitled to a full refund if no part of the ticket has been used. If part of the ticket has been used, you will receive a refund for the unused portion.
    • Credit voucher: You may choose to receive a credit voucher for the full value of your unused ticket. This voucher can be used for future Jetstar bookings.

Compensation for delays and cancellations:

  • If a delay or cancellation occurs within 72 hours of the scheduled departure time and results in a change of three or more hours to your scheduled departure time, you may be entitled to compensation.
  • The amount of compensation varies depending on the circumstances and the length of the delay or cancellation.
  • You can find more information about compensation on Jetstar’s website.

How to claim a refund or compensation:

  • To claim a refund or compensation, you need to contact Jetstar Customer Care.
  • You can contact Customer Care by phone, online chat, or email.
  • You will need to provide your booking reference number and details of your flight cancellation or delay.

Additional information:

  • Jetstar’s cancellation policy is subject to change without notice.
  • You should always check the airline’s website or contact Customer Care for the most up-to-date information.
  • If you have purchased travel insurance, you may be entitled to additional compensation under the terms of your policy.