What Is Unique About Concierge Security Guards?
Concierge Security Guards Adelaide is usually associated only with hotels. But, in reality, concierge security guards can benefit lots of commercial properties by hiring concierge security representatives to constantly watch over the move of building tenants while guarding commercial property. It is important to employ concierge security guards to ensure safe interior premises. This is because concierge security officers have more responsibilities than just watching tenants and customers inside the building.
The majority of concierge security services offer their clients access to their properties. These concierge security services may not offer offsite or onsite parking, depending on what their agreement includes. A good service will make sure to provide experienced and trained security personnel who are aware of the latest security measures and are capable of apprehending unruly tenants. Moreover, competent concierge security guards should also be capable of providing emergency assistance, such as helping the owner to exit the premises in the case of any emergency. In addition, these officers should be knowledgeable about emergency protocol.
When you hire concierge security guards to watch over your commercial property, you want them to provide a first impression that enhances the overall appearance of the building. Therefore, the first thing that your concierge guards should do is to conduct a physical assessment of the building. Specifically, they should check the elevators, escalators, and doors to evaluate the condition of each area. They should take note of the equipment as well as the interior and exterior paint color, texture, and material. In addition, they should conduct a walk around of the grounds to evaluate the general condition of the grounds, including any landscaping or other features that could be improving. After the initial walk through, the concierge guards should schedule a pre-scheduled meeting with you to discuss the progress of the assessment and to further discuss the specifics of the job.
When it comes to the concierge security service, the guard’s performance is subject to the guidelines laid forth by the International Security Management Association (ISMA). For example, concierge guards may be required to wear a uniform with distinguishing colors, such as the American Flag. Employees will also need to be trained to recognize unlawful behavior and other behavioral issues. If the employer does not specify specific guidelines, it is up to you as the business owner to establish those guidelines. For this reason, you should schedule your first meeting with your concierge security guards, which will include an update on their training and development, as well as a discussion about the role they will be playing.
One of the most important things that you as the owner should stress at the first meeting is the importance of maintaining an open line of communication with your concierge security staff. You should be aware of their job description, so you are able to anticipate any questions or concerns that they may have. It is also important for you to be aware of the role they are playing, so you are prepared for any issues that may arise. The more you know about your staff, the better equipped you will be to make decisions about them, should they become problematic.
Concierge guards can also be used to protect your company from the risk of identity theft. Because these employees work in the private sector, their ability to hide information or steal confidential information is much lower than in the public sector. Their reliance on secrecy also makes them less likely to be distracted by other activities going on around them, such as theft or violence. Therefore, you may feel confident enough to allow these guards into areas of the site that would be too risky with regular employees.
As a bonus for being a concierge, your clients will be treated like VIPs. They will receive extra VIP treatment and will always be looked upon with special attention. For example, you will never have to make an introduction as they are always welcome to meet their guests. When the time comes to shake hands, they will be given the room, but if you are entertaining people, you can invite them to meet their guests while you are having your meeting.
Finally, the concierge has a unique advantage over other security staff. Because they have been trained to act and respond to customers in a special manner, concierge is far more likely to provide excellent service. This is because it takes a lot of effort on their part to not only entertain but also to handle a number of customers at one time. This leads to an improved level of customer satisfaction and ultimately improves the reputation of the company. In short, the concierge is not only a great investment for your company, but also for you and your employees.