What to do if facing “QuickBooks Unable to Locate PDF Viewer” issue?

ByJams Jarrys
What to do if facing “QuickBooks Unable to Locate PDF Viewer” issue

QuickBooks is a popular accounting software that helps businesses manage their financial transactions efficiently. One of the common errors that QuickBooks users encounter is the “Unable to Locate PDF Viewer” error. This error occurs when the software is not able to find the PDF viewer that can help in generating or sending invoices, statements, or other reports as PDF files.

It can be frustrating for users who rely on QuickBooks for their daily financial activities. However, with the right troubleshooting steps, this error can be resolved quickly, allowing users to get back to using QuickBooks with ease.

Most common reasons that triggers “QB unable to locate PDF viewer” issue

If you encounter the “Unable to Locate PDF Viewer” error in QuickBooks, you can troubleshoot the issue by updating the Adobe Reader. Or updating any other PDF viewer to the latest version, or reinstalling QuickBooks software. It can also be fixed by checking the QuickBooks configuration settings, repairing the Microsoft XPS Document Writer or XPS Services. Here are some common causes of this problem.

  • Outdated or incompatible version of Adobe Reader or any other PDF viewer installed on the computer.
  • Damaged or corrupt installation of QuickBooks software.
  • Issues with the QuickBooks software configuration settings.
  • Malfunctioning or damaged Microsoft XPS Document Writer or the XPS Services.
  • Improper or incomplete installation of the QuickBooks software.
  • Issues with the printer drivers or software installed on the computer.
  • Malware or virus infections on the computer that interfere with the QuickBooks software operations.
  • Operating system issues or conflicts with other software applications installed on the computer.

Solution: Making your Adobe Reader as the default PDF reader on your system

Here are the steps to set Adobe Reader as the default PDF viewer for QuickBooks:

  • Open Adobe Reader on your computer.
  • Click on the “Edit” menu and select “Preferences”.
  • In the Preferences window, select “General” from the left-hand menu.
  • Under the “General” tab, locate the “Select Default PDF Handler” section and click on the “Make Default PDF Viewer” button.
  • Click “OK” to save your changes and close the Preferences window.

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Next, you need to set Adobe Reader as the default PDF viewer for QuickBooks. Here are the steps:

  • Open QuickBooks on your computer.
  • Click on the “Edit” menu and select “Preferences”.
  • In the Preferences window, select “Integrated Applications” from the left-hand menu.
  • Locate the “Company Preferences” tab and click on “Adobe Reader” in the list of applications.
  • Click on “Remove” to remove any existing entries for Adobe Reader.
  • Click on “Add” and navigate to the location where Adobe Reader is installed on your computer.
  • Select the Adobe Reader executable file (AcroRd32.exe) and click “Open”.
  • Click “OK” to save your changes and close the Preferences window.

Now Adobe Reader will be set as the default UNABLE TO LOCATE PDF VIEWER in QuickBooks, and you should be able to generate and send invoices, statements, and other reports as PDF files without encountering the “Unable to Locate PDF Viewer” error.

Conclusion

If you are not too techie, and wish to pick the easiest way to fix this problem; then contact an expert. What you should do is call on the toll-free number +1(855)-738-0359. Our experts are here to help you 24×7 and regarding all the QuickBooks issues.

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