Duke Energy Customer Service

If you have questions about your electricity bill or need help paying for it, the best way to get in touch with Duke Energy is by calling their customer service number. You can also use their website or mobile app to manage your account. You can even sign up for paperless bills and automatic payments. Depending on where you live, there may be different numbers for each state.

Several people have called in to WKMG asking for help with a high utility bill. One Raleigh man said he had 18 hours of call time logged with the company, but was able to get his bill reduced after 5 On Your Side got involved. Another, Ann Killian of Norlina, says she was initially billed $1,049 for her February heating bill. She was able to get her bill down to $324 after 5 On Your Side got involved.

The utility has taken steps to help customers during the pandemic. They have requested approval from the Florida Public Services Commission to provide immediate assistance to residential and commercial customers by granting them their annual fuel savings in one month instead of spreading them over the year as they typically would. This will reduce the electric bill by about 21% for a typical residential customer. This will also allow them to waive late payment fees and other charges for customers in need during this time of crisis.

They are also waiving the fees for credit and debit card payments, and allowing customers who have been displaced or made unemployed to apply for assistance through the Energy Neighbor Fund. Duke Energy is also not disconnecting any customers for nonpayment during the COVID-19 pandemic, which is a major relief to those who have been struggling with high energy costs. They are also urging customers to pay what they can afford, as not paying their bills could lead to a large debt that might be difficult to repay when the pandemic is over.

For those who aren’t able to get through to the company, they have a special team of senior specialists who can help resolve more complex issues. This 23 person team is a recent addition to their customer experience department, and Yolanda Holiday, senior manager of customer experience at Duke Energy, says they are a great resource for those who haven’t been able to get resolution to their issues with regular customer service representatives.

There are many ways to contact duke energy customer service, including by phone, email, and online. The company’s website has an easy-to-use search bar, as well as information about its products and services. In addition, you can find a list of frequently asked questions. You can even download the company’s mobile app to make it easier to access its services from anywhere. Moreover, the company has an active social media presence and offers a live chat feature for its customers. This helps them resolve their problems faster. Customers can also call the company’s emergency line if they have an emergency situation.honda financial services customer service