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NEW QUESTION 45
Which statement is true about email treatments?
- A. You can personalize the email subject, for example, Dear <customer name>
- B. When you use a seed list to test an email, the personalization attributes do not appear in the received email
- C. When you design emails using external tools, you cannot include Pega-specific personalization tags
- D. You must always embed the images in the email
Answer: A
NEW QUESTION 46
When a customer is offered an action that they already accepted, this is because_________.
- A. there are no suppression rules defined
- B. the actions are filtered based on eligibility
- C. the customer intent was captured incorrectly
- D. the strategy is not customized to exclude previously accepted offers
Answer: D
NEW QUESTION 47
Reference module: Next-Best-Action in an omnichannel environment
A bank uses Pega Customer Service in its contact center. When a call comes in, it is routed to a service representative. Once the service representative accepts the call, the Customer Decision Hub (CDH) determines the Next-Best-Action to be offered to the customer. What two pieces of information is used by the Customer Decision Hub to determine the Next-Best-Action recommendations? (Choose Two)
- A. Customer Profile
- B. The previous customer’s profile
- C. Call context
- D. The service representative’s profile
Answer: A,C
NEW QUESTION 48
U+ Bank, a retail bank, is currently presenting a cashback offer on its website. Currently, only the customers who satisfy the following engagement policy conditions receive the cashback offer.
While continuing cross-selling on the web, the bank now wants to present the cashback offer through a new channel, SMS. The bank also wants to update the suitability condition by lowering the threshold of the debt-to-income ratio from 48 to 45 As business user, what are the two tasks that you define to update the cashback offer? (Chose Two)
- A. Edit an existing treatment
- B. Add a new treatment
- C. Edit the action details
- D. Edit the engagement policy
- E. Remove existing treatment
Answer: B,D
NEW QUESTION 49
U+ Bank’s marketing department currently promotes various credit card offers by sending emails to qualified customers. Now the bank wants to limit the number of emails sent to their customers irrespective of past outcomes with a particular offer and customer. Which of the following options allows you to implement this business requirement?
- A. Suppression policies
- B. Customer contact limits
- C. Volume constraints
- D. Suitability rules
Answer: B
NEW QUESTION 50
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